JPMC| BPO

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Job Title: Customer Service Representative

Shift: UK Shift (Day shift, Rotational shifts)

Working Days: 5 days a week, with 2 rotational offs

Working Hours: Any + hours within a day

Location: Malad

Company: A prestigious British broadcaster and telecommunications company

Responsibilities:

- Provide exceptional customer support via phone, chat, and email.

- Address customer inquiries, resolve issues, and provide accurate information.

- Maintain a positive and professional attitude while interacting with customers.

- Collaborate with team members to improve overall customer satisfaction.

Requirements:

- Excellent communication skills in English.

- HSC fresher or experienced candidates are welcome.

- Ability to adapt to rotational shifts.

- Strong problem-solving and interpersonal skills.

- Passionate about delivering top-notch customer service.

Benefits:

- Competitive salary for freshers: 23k-32k in-hand.

- Convenient one-way drop off till home.

- Opportunity to work

Job Types: Permanent, Full-time, Fresher

Salary: ₹20,838.72 - ₹35,367.74 per month

Benefits:

• Cell phone reimbursement

• Health insurance

• Paid sick time

• Paid time off

• Provident Fund

Schedule:

• Morning shift

• Rotational shift

• UK shift

• US shift

Supplemental pay types:

• Commission pay

• Overtime pay

• Performance bonus

• Yearly bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Speak with the employer

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