Job Description
Interfacing with various Customers, Customer Support teams, Business Partners, and Customers Globally to address application-related product issues and resolve high-level issues.
Maintain quality and ongoing internal and external communication throughout your analysis
Implement and install products all over the world
Provide the highest level of support and minimize escalations.
Prioritize daily tasks and manage critical issues and situations.
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps, and participate in Educating/Mentoring other Advanced Support engineers.
Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the products
Willing to perform On-call duties (24x7) shared with the other colleagues.
Technical requirements:
At least 2+ years of technical experience within the industry and/or proven customer support experience Globally, preferably within the IT (Hardware / Software) industry
Good working knowledge (Certificates are very welcome) of Windows Operating Systems, TCP/IP, Linux.
Experience with Networking and IP/SIP communication analysis
Strong Telephony background, Good IT skills in Computer Hardware and software troubleshooting, and task ownership from beginning to end.
Maintain quality and ongoing internal and external communication throughout your analysis
Implement and install products all over the world
Provide the highest level of support and minimize escalations.
Prioritize daily tasks and manage critical issues and situations.
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps, and participate in Educating/Mentoring other Advanced Support engineers.
Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the products
Willing to perform On-call duties (24x7) shared with the other colleagues.
Technical requirements:
At least 2+ years of technical experience within the industry and/or proven customer support experience Globally, preferably within the IT (Hardware / Software) industry
Good working knowledge (Certificates are very welcome) of Windows Operating Systems, TCP/IP, Linux.
Experience with Networking and IP/SIP communication analysis
Strong Telephony background, Good IT skills in Computer Hardware and software troubleshooting, and task ownership from beginning to end.
💡 Quick Summary
Seeking a career-building opportunity? The Junior Engineer | Customer | Technical Support position is now open for candidates interested in the Customer Care Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
