Junior IT Support Engineer | |L|488

Docyt is a fully remote cloud-based company. We are currently looking for a self-driven and motivated Member of Technical Staff who can support the IT needs of corporate systems and networks. A successful candidate should have experience configuring, supporting, and improving IT infrastructure and processes in fast-moving cloud-based companies as well as collaborating with Security and Compliance on establishing and maintaining security-minded processes and procedures Maintain accurate and up-to-date documentation of IT systems, processes, and procedures, including creating user guides and managing company asset and employee details. Implement and enforce security policies and procedures to protect the organization's IT assets and data, including user access management, quarterly access reviews for all applications, and adherence to IT audit guidelines. Support centralized device management system (Hexnode) Implement and manage Single Sign-On (SSO) in our internal systems Manage centralized anti-virus and malware protection for company devices Support Docyt’s employees and contractors with their technical needs Organize, document, and enforce JIRA-based task management workflows Provide IT and application training to employees Manage production network security (VPN, firewalls) Working with external vendors for services and support Managing and deploying corporate hardware (computers, laptops) Requirements BS/MS in IT or similar experience 3+ years in technical IT support Windows, Mac OS X, Linux Excellent written and spoken English skills Single Sign On (SAML, Okta) MDM (Hexnode) Experience managing and configuring AWS EC2 instances and Security Groups 2+ years of experience supporting systems like GSuite, Atlassian (JIRA, Confluence), Slack, OpenVPN, AWS, Google Cloud, Zoom Good understanding of networking and security