Job Description
Join an organisation that is driven by growth & innovation in the healthcare space. We're changing the way client care is delivered across Australia!
Your tomorrow starts with you today
Are you a passionate individual with a customer focused background, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need!
Who We Are
At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
We’re in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.
For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.
About The Role
As a Client Services Administrator, you will be our clients first point of and responsible for:
Maintaining a professional demeanor, providing customer service over the phone and via email to all customers and stakeholders
Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
Generating quotes and following up on quote approvals.
Communicating with support coordinators regarding matters of their referrals.
Booking in appointments for our clinicians
Being part of a team who work together to achieve results
Opportunity for all successful applicants to complete a certificate in Office Administration fully covered by HHG
To Be Successful You Will
Have previous administration, customer service or call center experience
Be a confident communicator, well-presented and able to hit the ground running
Possess excellent computer proficiency skills including experience working with Microsoft Office
Have a passion for people, and an empathy to listen to their challenges and goals
Have the ability to maintain excellent internal and external relationships
Demonstrate a high attention to detail and have exceptional verbal and written communication skills
Be self motivated with a drive for achieving exceptional results
What we offer
At Humanity Health Group We emphasize the importance of our people focusing on their wellbeing, as we know that when you thrive, our clients receive the highest quality service.
Humanity Health Group is led by psychologists and other allied health professionals where we prescribe to the best evidence-based practices to support employee wellbeing.
The Humanity Health Group flower logo is represents the 8 areas of life: professional, physical, relationships, family, purpose, finances, mindset, and social. By joining Humanity Health you will have access to our HumanityLife policy which offers the following benefits in these 8 areas of life.
Professional
We invite our people to traverse across our brands, to try new clinical areas, or specialise your skills in one brand. We extend our leadership opportunities to all people and encourage manager or CEO shadowing to increase your clinical confidence.
All our people participate in a HumanityPATH Career Plan annually to ensure we understand your next chapter, and what scaffolding we need to put in place to ensure you have the competencies to extend your career.
Our people also have access to HumanityFUTURES which includes masters and PhD supported post graduate development.
We offer a HumanityGRAD program for newly graduated Allied Health clinicians.
We provide AHPRA supervision in house for Provisional Psychologists.
Every quarter our high performing people have access to $750 in professional development opportunities.
Our teams meet monthly to engage in HumanityGROW days across Humanity Health Group ensuring ongoing training for everyone.
We offer a referral and sign-on bonus up to $5,000.
Physical
We know exercise and physical health is highly correlated to wellbeing. At Humanity we want you to prioritise exercise by subsidising your gym membership and offering flexible start times to ensure you get time to make it to yoga or the gym.
We also make exercise fun by participating in company wide social exercise events and competitions.
If you have a specific physical health need we will ensure our occupational therapists, dieticians or physiotherapists provide you with HumanityWELL sessions, or any workplace accommodations you might need to be successful.
Relationships
We offer flexible leave arrangements where our people can purchase extra leave to ensure they can holiday with their partner.
We also offer flexible hours to ensure you and your partner have time off during the week together.
Many of our people perks are also extended to our partners including HumanityWELL.
Family
We offer paid parental leave for our staff with growing families, and many of our brands have end of year shut down periods to ensure you can spend quality time with your families.
Purpose
Your happiness at work is our priority and your voice matters to us!
We select people who are matched to our Humanity values. We offer staff access to four HumanityDAYS per year. HumanityDAYS are designed to give back to the community that we support. Teams will get together and decide on charities or causes they want to support and design days contribute.
We also encourage our people to become Humanity Ability Ambassadors to both promote a better understanding of specific disabilities and mental health conditions, to further our people’s learning and our connection to communities.
Our Community engagement committee extends to special interest groups.
Finances
We offer our people and their partners and families access to financial training to better understand tax, superannuation, and insurance. We want our people to maximise their financial potential.
We offer performance and quality bonuses where staff can achieve up to 25% more of their salary.
We partner with mortgage brokers to ensure our people have access to the opportunities to secure a home and become financially independent.
Our tenure bonuses ensure our people are rewarded on each anniversary where standards are met.
We offer salary sacrifice and vehicle novated leasing if you are looking for a new car, or workplace equipment.
Mindset
We offer our people, their partners and family to access to HumanityWell which includes psychological support, psychological assessments, dieticians, occupational therapists and physiotherapists.
We want to celebrate your birthday and big moments. Every year on your birthday you will receive $100 in points so you can go to dinner, buy a massage or get yourself something special.
We encourage our people to recognise each other, to say thank you and when work is done well congratulate others. Our people acknowledge others at Humanity Health through our social media platforms and receive points for every acknowledgement. Our people cash these points in for vouchers to a wide range of stores and businesses.
Social
Every quarter we sponsor social events for our people within each of our teams. This is an opportunity to connect with your peers, meet new people, get to know others outside your brand and have fun. We want you to develop life long clinical colleagues, and alliances beyond your discipline. We encourage multidisciplinary case conferences for you to learn and work closely with other disciplines for the benefit of our clients.
We want you to be part of our social committees to organise our events and end of year awards night.
We celebrate team performance and outcomes with our Values awards.
Apply today!
If this sounds like you, we’d love to hear from you. Please email your CV to [email protected] or Apply Now.
For further information or a confidential discussion, please call Humanity Health Group’s recruitment team on 02 +052 2151.
Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.
Your tomorrow starts with you today
Are you a passionate individual with a customer focused background, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need!
Who We Are
At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
We’re in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.
For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.
About The Role
As a Client Services Administrator, you will be our clients first point of and responsible for:
Maintaining a professional demeanor, providing customer service over the phone and via email to all customers and stakeholders
Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
Generating quotes and following up on quote approvals.
Communicating with support coordinators regarding matters of their referrals.
Booking in appointments for our clinicians
Being part of a team who work together to achieve results
Opportunity for all successful applicants to complete a certificate in Office Administration fully covered by HHG
To Be Successful You Will
Have previous administration, customer service or call center experience
Be a confident communicator, well-presented and able to hit the ground running
Possess excellent computer proficiency skills including experience working with Microsoft Office
Have a passion for people, and an empathy to listen to their challenges and goals
Have the ability to maintain excellent internal and external relationships
Demonstrate a high attention to detail and have exceptional verbal and written communication skills
Be self motivated with a drive for achieving exceptional results
What we offer
At Humanity Health Group We emphasize the importance of our people focusing on their wellbeing, as we know that when you thrive, our clients receive the highest quality service.
Humanity Health Group is led by psychologists and other allied health professionals where we prescribe to the best evidence-based practices to support employee wellbeing.
The Humanity Health Group flower logo is represents the 8 areas of life: professional, physical, relationships, family, purpose, finances, mindset, and social. By joining Humanity Health you will have access to our HumanityLife policy which offers the following benefits in these 8 areas of life.
Professional
We invite our people to traverse across our brands, to try new clinical areas, or specialise your skills in one brand. We extend our leadership opportunities to all people and encourage manager or CEO shadowing to increase your clinical confidence.
All our people participate in a HumanityPATH Career Plan annually to ensure we understand your next chapter, and what scaffolding we need to put in place to ensure you have the competencies to extend your career.
Our people also have access to HumanityFUTURES which includes masters and PhD supported post graduate development.
We offer a HumanityGRAD program for newly graduated Allied Health clinicians.
We provide AHPRA supervision in house for Provisional Psychologists.
Every quarter our high performing people have access to $750 in professional development opportunities.
Our teams meet monthly to engage in HumanityGROW days across Humanity Health Group ensuring ongoing training for everyone.
We offer a referral and sign-on bonus up to $5,000.
Physical
We know exercise and physical health is highly correlated to wellbeing. At Humanity we want you to prioritise exercise by subsidising your gym membership and offering flexible start times to ensure you get time to make it to yoga or the gym.
We also make exercise fun by participating in company wide social exercise events and competitions.
If you have a specific physical health need we will ensure our occupational therapists, dieticians or physiotherapists provide you with HumanityWELL sessions, or any workplace accommodations you might need to be successful.
Relationships
We offer flexible leave arrangements where our people can purchase extra leave to ensure they can holiday with their partner.
We also offer flexible hours to ensure you and your partner have time off during the week together.
Many of our people perks are also extended to our partners including HumanityWELL.
Family
We offer paid parental leave for our staff with growing families, and many of our brands have end of year shut down periods to ensure you can spend quality time with your families.
Purpose
Your happiness at work is our priority and your voice matters to us!
We select people who are matched to our Humanity values. We offer staff access to four HumanityDAYS per year. HumanityDAYS are designed to give back to the community that we support. Teams will get together and decide on charities or causes they want to support and design days contribute.
We also encourage our people to become Humanity Ability Ambassadors to both promote a better understanding of specific disabilities and mental health conditions, to further our people’s learning and our connection to communities.
Our Community engagement committee extends to special interest groups.
Finances
We offer our people and their partners and families access to financial training to better understand tax, superannuation, and insurance. We want our people to maximise their financial potential.
We offer performance and quality bonuses where staff can achieve up to 25% more of their salary.
We partner with mortgage brokers to ensure our people have access to the opportunities to secure a home and become financially independent.
Our tenure bonuses ensure our people are rewarded on each anniversary where standards are met.
We offer salary sacrifice and vehicle novated leasing if you are looking for a new car, or workplace equipment.
Mindset
We offer our people, their partners and family to access to HumanityWell which includes psychological support, psychological assessments, dieticians, occupational therapists and physiotherapists.
We want to celebrate your birthday and big moments. Every year on your birthday you will receive $100 in points so you can go to dinner, buy a massage or get yourself something special.
We encourage our people to recognise each other, to say thank you and when work is done well congratulate others. Our people acknowledge others at Humanity Health through our social media platforms and receive points for every acknowledgement. Our people cash these points in for vouchers to a wide range of stores and businesses.
Social
Every quarter we sponsor social events for our people within each of our teams. This is an opportunity to connect with your peers, meet new people, get to know others outside your brand and have fun. We want you to develop life long clinical colleagues, and alliances beyond your discipline. We encourage multidisciplinary case conferences for you to learn and work closely with other disciplines for the benefit of our clients.
We want you to be part of our social committees to organise our events and end of year awards night.
We celebrate team performance and outcomes with our Values awards.
Apply today!
If this sounds like you, we’d love to hear from you. Please email your CV to [email protected] or Apply Now.
For further information or a confidential discussion, please call Humanity Health Group’s recruitment team on 02 +052 2151.
Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.
💡 Quick Summary
Seeking a career-building opportunity? The Junior Office Assistant | Central Coast position is now open for candidates interested in the Helper Jobs sector. This role in Central Coast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
