Junior Patient Liaison Officer

Location
St Leonards NSW
 
Full job description
Are you passionate about revenue and patient admissions? Northern Sydney Local Health District have an opening in the Revenue Team. Apply here.

Employment Type: Permanent Full Time roles available
Position Classification: Administration Officer (Level 4)
Remuneration: $1,385.35 - $1,417.06 per week
Hours Per Week: 38
Requisition ID: REQ591873

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, ****** harassment, discrimination and racism.

Where you'll be working
Across NSLHD Facilities.

What you'll be doing
The Fund check and Inpatient Revenue Clerk is responsible for the timely generation of health insurance fund checks of all patients admitted to NSLHD Facilities. The position plays a pivotal role in promoting the use of private health insurance by ensuring that all patients admitted as private are covered for their admission, resolving issues, correcting inpatient billing data and escalating any complex issues to the Patient Liaison Team for resolution.
The Fund check and Inpatient Revenue Clerk is part of the Patient Liaison Team and works closely with Patient Liaison, Admissions and the Revenue Department staff to ensure all patient information is accurate and files completed in a timely manner.
The Fund check and Inpatient Revenue Clerk will work under broad supervision but will be required to take some independent action. Scope exists for exercising initiative in the application of established work practices and procedures. Decisions affecting the overall functioning and management of Chargeable patient Revenue functions will remain the responsibility of the Senior Patient Liaison Officer and Revenue Manager.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

Excellent communication skills including accurate spelling, good comprehension, confidence in the spoken word and ability to deal confidently and courteously with people at all levels
Awareness of patient financial classifications and private health insurance in public hospitals including an understanding of the hospital’s admissions processes
Ability to understand private health insurance fund checks, the billing process and take action to ensure revenue is processed where necessary
Demonstrated superior customer service skills
Need more information?

For role related queries or questions contact Jackson Cassidy on jackson.cassidy@health.nsw.gov.au

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy (Page 11). You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.

Applications Close: 11 August 2025

 

Australia
New South Wales
St Leonards Show on map Get directions