Junior Support Engineer

Job description
Location: Hybrid – Markham, ON

Job Type: Full-Time, Permanent

Experience Level: Entry Level / New Graduates Welcome

Miipe is a dynamic organization that fosters creativity and growth. We offer opportunities to learn and challenge yourself in a fast-paced software quality assurance consulting firm, working alongside large Fortune 500 clients in a variety of industries such as banking, telecommunications, insurance, utilities, and technology.

As a leader in our field, we are rapidly growing and looking for bright and talented individuals to join our team. In addition to working with great people in a supportive work culture, we offer competitive compensation, a comprehensive benefits package, and a company culture that values each member and encourages professional growth and development.

If you are interested in working for an innovative and dynamic organization, then Miipe is the right place for you!

We are currently seeking Junior Support Engineers to join our product team to support the users of our automation product used by our Automation Engineers and clients, as well as contribute to DevOps initiatives. This opportunity will offer candidates experience supporting a software product used in critical business processes, and experience in building DevOps solutions on AWS.

New Graduates are welcome to apply! No Experience? No Problem!

Job Responsibilities:

General
• Adhere to company practices and policies
• Communicate effectively with team and business stakeholders to understand business needs
• Understand emerging technologies and potential applications of them
• Reporting status to leads and managers as required
• Contribute ideas to improving company and team processes

Support
• Workflow user problems logged through Help Desk, creating bug tickets and responding to customers
• Communicate with customers in a professional and timely manner
• Work with Product Owner to communicate user and client request severities for development prioritization
• Work with Operations Engineering team to resolve reported incidents
• Provide updates to users on Help Desk tickets as required
• Provide off hours support for critical issues and deployments as part of on-call support
• Maintain Help Desk documentation

Development
• Develop code that is easy to read, test, and maintain to meet acceptance criteria
• Develop unit testing to comply with code coverage requirements
• Reading and understanding code thoroughly when debugging or resolving bugs.
• Adhere to defined source code management procedures with selected SCM tooling
• Participate in sprint ceremonies (Daily, Retrospective, Sprint Planning)
• Collaborate with the development team to design and develop solutions with a focus on quality, performance, scalability, and usability
• Investigate bugs and issues reported by QA and support teams
• Collaborate with QA team to ensure proper testing of code
• Raise issues, roadblocks, and concerns with senior developers
• Participate in Merge Requests to ensure code is bug free and meets quality standards
• Respond to and apply feedback from peers during Merge Requests
• Participate in the identification of bugs through Field Testing, adhering to standards of bug creation

Required Qualifications:

· Bachelorʼs degree in computer science or a related field 3+ years development experience in Java (preferably working with Spring). Nice, but not mandatory, experience in another language (OOP or other)

· Experience working with relational databases (PostgreSQL, MySQL etc). You should feel comfortable planning out schemas and designs that your code will interface with

· Develop and maintain resilient microservice applications which would include analyzing, designing, developing and implementing

· Experience with API design and development

Nice to Have

· Familiarity with Docker and container platforms, OpenShift experience is a plus

· Experience with managing and deploying services to AWS using ECS

· Experience with version control using Git (Gitlab), Jira

· Experience using API testing tools like Postman

· Experience with Shell scripting, Bash and the Linux OS

Perks and Benefits:

· Hybrid work model

· Open concept work environment

· Training and professional development opportunities

· Competitive compensation

· Exceptional career growth potential

· Flexible health benefits

· Unlimited gourmet coffee

· Game zone: video game consoles, ping pong table, foosball

How to Apply:

Please send your resume in confidence through the job posting.

Due to the high volume of applications, only qualified candidates will be contacted.

Canada
Ontario
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