The Key Account Manager will be responsible for building and maintaining strong relationships with key clients in the e-commerce industry. They will develop strategy, manage client expectations, and work collaboratively with cross-functional teams to ensure the successful delivery of products and services.

Job Description:
• Develop and implement strategies to identify, acquire, and manage key accounts within the industry.
• Build and maintain strong relationships with key clients, acting as the primary point of contact.
• Understand the clients' business objectives and challenges, and provide tailored solutions to meet their needs.
• Analyze sales and account data to identify trends, opportunities, and areas for improvement.
• Conduct regular account reviews to assess performance, identify areas for improvement, and implement action plans.
• Collaborate with marketplace teams, such as cataloguing, marketing and operations, to ensure seamless execution of client requirements.
• Stay updated on industry trends, market dynamics, and competitor activities to identify new opportunities and potential risks.
• Prepare and deliver reports to key stakeholders, highlighting account performance and growth opportunities.
• Monitor key account metrics, such as sales targets, client satisfaction, and profitability, and take proactive measures to achieve targets.
• Provide exceptional customer service, promptly addressing any client concerns or issues to ensure a positive experience.

Requirements:
• Any Bachelor's degree.
• Proven experience in key account management, preferably in the e-commerce industry.
• Strong understanding of e-commerce platforms, marketplaces, and online retail trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with clients at various levels within an organization.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proactive and results-oriented approach, with a focus on exceeding targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.
• Flexibility to travel occasionally for client meetings and industry events