Job Description
Position Title
Key Account Manager
Department
Partnership Distribution
Level/ Band
Role Summary:
· Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations
B Organizational Relationships
Reports To
AM/TM
Supervises
NA
C Job Dimensions
Geographic Area Covered
Zone/ Cluster
Internal Stakeholders
Training
Branch Operations
Distribution Operations
External
Channel Partner
D Key Result Areas
Organization Process
Key Contributions
Sales
· Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branches
· Working jointing with the HDFC RM on Business Implementation plan
· Driving and motivating the HDFC RM and providing support for logging in applications sourced
· Tapping the right database of the branch and ensure authentic documentation
· Build relationship with the HDFC RM and ensure the business targets and Productivity targets of the allocated branches are met effectively
· Prospect and meet customers within and outside the Branch as when required
· To develop, agree and implement short term and long term plans to achieve sales targets
· To achieve branch staff activation activation targets
· Work collectively with HDFC RM and conduct joint sales calls as a team to achieve business nos.
· Seek commitment from the partner towards achievement of business objective
Relationship Management
· Managing the relationship between internal team and channel partner so as to
Foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner
· Provide all possible support to the channel partner as a face of parent company
· Effectively execute all Marketing activities as per Partners requirement
· Ensuring timely issuance of policies with resolving all pending etc.
· Adhere to the customer touch-point engagement in order to service his portfolio of customers
· To maintain the desired persistency ratio
· Prompt post-sales service with respect to all domains
· Strategize and interact closely with the HDFC RM on business plan execution
Ensure Compliance
· Ensure compliance to internal sales process & other compliance standards
· Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team
MIS
· Adhering to the Training Road map.
· Providing timely reports to the Supervisor as per the requirement.
· Adhering to the TALIC code of conduct.
· Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
E Competencies
Competency
Proficiency Scale
Proficiency Scale Description
Business Acumen and Strategic Orientation
Ability to align with the organization's vision with a fair understanding of the insurance industry, regulations, financial in order to deliver profitable and sustainable business growth.
1
Has a basic understanding of own role and utilizes required skills and knowledge in one's own area of work to meet targets. Has basic knowledge bout company and competitor products. Has basic knowledge of insurance industry and financial markets. Understands the requirements of the partner (customer) and consumer to facilitate product selling. Has basic understanding of partner business, internal processes and market of operations.
Customer and Consumer Focus
Customer and Consumer Focus is about adding value to all partners (customers), internal and external, through thought, action & behavior. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer to build and maintain the relationship without compromising on company objectives and values.
2
Makes a conscious attempt to understand and act on the partner and consumer requirements in a prompt and positive manner. Displays a sense of responsibility for satisfying the customer and consumer at different touch points. Builds and maintains healthy relations with partners and internal customers to ensure seamless execution. Responds to complex queries from partners and internal customers and keeps superiors informed about own actions and their context. Builds and maintains a strong network in the market / industry to maximize business.
Technology Enablement
Willingness and ability to adopt technological solutions and explore creative usage of resources (processes and technology). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology.
1,2
Has a basic awareness and understanding of the technology domain and systems in one's area of work. Ability to use systems to improve process efficiency and TAT.
Ability to highlight challenges and conventional processes that can be enabled with technology. Uses data analytics and technology to offer alternatives to the current processes. Works with peers or colleagues to test the viability of a new technology tool before applying it. Is aware of the key systems and technology within the insurance industry.
Drive for Result and Agility
Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one's actions and decisions in an agile environment.
1,2
Sets high expectations of self on quality and productivity and sets well defined targets. Finds solutions to problem at hand inspite of multiple constraints. Takes steps to prevent recurrence of problems. Continuously evaluates activities of self in order to improve.
Possesses expertise in his/her area of work. Investigates thoroughly the concerns to be addressed by information sharing proactively. Is responsible and thinks through one's own course of action and its impact on business.
Building and Managing Relationships
Networking with key stakeholders(internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.
1,2
Gets along and interacts positively with peers and channel partners by understanding their interests and challenges. Drives sales through people by maintaining mutually beneficial relationships. Shares relevant ideas openly and directly, assumes different roles in a team to enable performance. Cooperates with other team members and expresses views on one's own area of work. Responds to routine queries from the stakeholders promptly and understands the contexts of one's own work with respect to team objectives.
Voices one's view on own or related area of work. Responds to complex queries from the channel and internal customers and keeps superiors informed about own actions and their context. Builds and maintains healthy relations with the channel and internal customers to ensure seamless execution. Builds positive and reciprocal relationships that benefit the function. Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new information. Builds and maintains strong network in the market / industry to expand distribution and maximize business.
F Skills Required
Technical
Product/Subject matter expertise
Business perspective & planning
Finance / Insurance industry awareness
Self management
Problem solving skills
Peer level co-ordination and influencing skills
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
G Incumbent Characteristics
Essential
Desired
Qualification
Graduate/ PG/ MBA
Experience
2 - 4 years in Sales (insurance sales exp)
Key Account Manager
Department
Partnership Distribution
Level/ Band
Role Summary:
· Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations
B Organizational Relationships
Reports To
AM/TM
Supervises
NA
C Job Dimensions
Geographic Area Covered
Zone/ Cluster
Internal Stakeholders
Training
Branch Operations
Distribution Operations
External
Channel Partner
D Key Result Areas
Organization Process
Key Contributions
Sales
· Achieve pre-set business targets on WNBP, persistency, case count, active branch, active sales staff and various KPIs for designated branches
· Working jointing with the HDFC RM on Business Implementation plan
· Driving and motivating the HDFC RM and providing support for logging in applications sourced
· Tapping the right database of the branch and ensure authentic documentation
· Build relationship with the HDFC RM and ensure the business targets and Productivity targets of the allocated branches are met effectively
· Prospect and meet customers within and outside the Branch as when required
· To develop, agree and implement short term and long term plans to achieve sales targets
· To achieve branch staff activation activation targets
· Work collectively with HDFC RM and conduct joint sales calls as a team to achieve business nos.
· Seek commitment from the partner towards achievement of business objective
Relationship Management
· Managing the relationship between internal team and channel partner so as to
Foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner
· Provide all possible support to the channel partner as a face of parent company
· Effectively execute all Marketing activities as per Partners requirement
· Ensuring timely issuance of policies with resolving all pending etc.
· Adhere to the customer touch-point engagement in order to service his portfolio of customers
· To maintain the desired persistency ratio
· Prompt post-sales service with respect to all domains
· Strategize and interact closely with the HDFC RM on business plan execution
Ensure Compliance
· Ensure compliance to internal sales process & other compliance standards
· Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team
MIS
· Adhering to the Training Road map.
· Providing timely reports to the Supervisor as per the requirement.
· Adhering to the TALIC code of conduct.
· Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
E Competencies
Competency
Proficiency Scale
Proficiency Scale Description
Business Acumen and Strategic Orientation
Ability to align with the organization's vision with a fair understanding of the insurance industry, regulations, financial in order to deliver profitable and sustainable business growth.
1
Has a basic understanding of own role and utilizes required skills and knowledge in one's own area of work to meet targets. Has basic knowledge bout company and competitor products. Has basic knowledge of insurance industry and financial markets. Understands the requirements of the partner (customer) and consumer to facilitate product selling. Has basic understanding of partner business, internal processes and market of operations.
Customer and Consumer Focus
Customer and Consumer Focus is about adding value to all partners (customers), internal and external, through thought, action & behavior. Adding value implies understanding the customer needs vis a vis the market, and being committed in delivering solutions that delight the customer and consumer to build and maintain the relationship without compromising on company objectives and values.
2
Makes a conscious attempt to understand and act on the partner and consumer requirements in a prompt and positive manner. Displays a sense of responsibility for satisfying the customer and consumer at different touch points. Builds and maintains healthy relations with partners and internal customers to ensure seamless execution. Responds to complex queries from partners and internal customers and keeps superiors informed about own actions and their context. Builds and maintains a strong network in the market / industry to maximize business.
Technology Enablement
Willingness and ability to adopt technological solutions and explore creative usage of resources (processes and technology). It involves the ability to develop, adopt and apply new and unique approaches and ideas with clear impact on improving business outcomes by leveraging technology.
1,2
Has a basic awareness and understanding of the technology domain and systems in one's area of work. Ability to use systems to improve process efficiency and TAT.
Ability to highlight challenges and conventional processes that can be enabled with technology. Uses data analytics and technology to offer alternatives to the current processes. Works with peers or colleagues to test the viability of a new technology tool before applying it. Is aware of the key systems and technology within the insurance industry.
Drive for Result and Agility
Building an achievement orientation, with extraordinary levels of energy and efforts while being accountable for one's actions and decisions in an agile environment.
1,2
Sets high expectations of self on quality and productivity and sets well defined targets. Finds solutions to problem at hand inspite of multiple constraints. Takes steps to prevent recurrence of problems. Continuously evaluates activities of self in order to improve.
Possesses expertise in his/her area of work. Investigates thoroughly the concerns to be addressed by information sharing proactively. Is responsible and thinks through one's own course of action and its impact on business.
Building and Managing Relationships
Networking with key stakeholders(internal and external) and cross functional team members to build collaborative relationships based on confidence, trust and respect to facilitate the accomplishment of common work/ business goals. Working effectively with individuals across teams with diverse working styles, treating them with dignity and respect and value their contributions.
1,2
Gets along and interacts positively with peers and channel partners by understanding their interests and challenges. Drives sales through people by maintaining mutually beneficial relationships. Shares relevant ideas openly and directly, assumes different roles in a team to enable performance. Cooperates with other team members and expresses views on one's own area of work. Responds to routine queries from the stakeholders promptly and understands the contexts of one's own work with respect to team objectives.
Voices one's view on own or related area of work. Responds to complex queries from the channel and internal customers and keeps superiors informed about own actions and their context. Builds and maintains healthy relations with the channel and internal customers to ensure seamless execution. Builds positive and reciprocal relationships that benefit the function. Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to new information. Builds and maintains strong network in the market / industry to expand distribution and maximize business.
F Skills Required
Technical
Product/Subject matter expertise
Business perspective & planning
Finance / Insurance industry awareness
Self management
Problem solving skills
Peer level co-ordination and influencing skills
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
G Incumbent Characteristics
Essential
Desired
Qualification
Graduate/ PG/ MBA
Experience
2 - 4 years in Sales (insurance sales exp)
💡 Quick Summary
Seeking a career-building opportunity? The Key Account Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
