Job Description
Location: Mumbai
No. of positions: 02
About the Position:
We are looking to hire a highly motivated, well-spoken Senior Key Accounts Manager who can help EasyEcom in key account management and customer retention. As a Senior Key Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to 100+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing effective work relationships with key clients based on mutual trust and respect.
● Developing & and implementing strategic plans to manage and grow accounts.
● Resolving key client's issues and complaints promptly
● Understanding the business needs of key accounts, and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.
● Identifying opportunities for improvement and proposing new tools & and processes.
● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● A minimum of 3+ years experience in account management with additional experience in the e-commerce industry
● Excellent communication skills and listening skills.
● Fluency in both English and Hindi.
● Should be able to quickly get a thorough understanding of the company product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry
No. of positions: 02
About the Position:
We are looking to hire a highly motivated, well-spoken Senior Key Accounts Manager who can help EasyEcom in key account management and customer retention. As a Senior Key Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to 100+ members strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing effective work relationships with key clients based on mutual trust and respect.
● Developing & and implementing strategic plans to manage and grow accounts.
● Resolving key client's issues and complaints promptly
● Understanding the business needs of key accounts, and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.
● Identifying opportunities for improvement and proposing new tools & and processes.
● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● A minimum of 3+ years experience in account management with additional experience in the e-commerce industry
● Excellent communication skills and listening skills.
● Fluency in both English and Hindi.
● Should be able to quickly get a thorough understanding of the company product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry
💡 Quick Summary
Seeking a career-building opportunity? The Key Account Manager position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.