Knowledge Management Associate

KM Process Ownership: Assist in embedding KM practices into the project

lifecycle by working closely with PMO, Product, Support and Consulting

teams

 Repository Management: Maintain and update internal knowledge

repositories across verticals – Consulting, Managed Services,

Implementation, and Support

 Documentation Coordination: Work with business teams to build

processes that ensure timely creation, standardization, and structuring of

project documentation (e.g., specs, SOPs, playbooks, troubleshooting

guides)

 KM SPoC Support: Act as a liaison with Project KM SPOCs to track

document readiness and sign-off across the project lifecycle

 Content Structuring: Support creation and ongoing maintenance of

document templates, checklists, and guidance materials for internal and

client-facing use

 Process Mapping & Gap Analysis: Analyze existing documentation

processes, identify gaps, and recommend improvements

 Cross-Team Collaboration: Collaborate with business analysts, product

owners, and support leads to capture reusable knowledge from projects

and client engagements

 KM Adoption & Training: Assist in internal awareness initiatives, training

programs, and engagement drives to promote KM practices

 Data & Metrics: Design, track and report documentation health and KM

metrics to senior stakeholders

 Tool Integration: Support knowledge integration with tools like Google

Drive, Jira, Confluence, and Zendesk, working closely with IT as needed