Job Description
Job Responsibilities:-
- Respond to RFP/RFIs for Industry specific and contact center opportunities in Utilities, Telecom for UK, US and AUS
- Architect customized transformational BPO solutions for new and existing client engagements
This will entail responding to RFX capability questions, solution architecting and creating compelling value proposition for clients and providing inputs to effectively price service provision.
- Good understanding of Industry and Industry specific best practices and familiarity with technologies e.g
SAP ISU, Digital, Automation.
- Good proposal writing skills and deep knowledge of Industry specific practices enabling operations.
- Good understanding of automation and self-serve strategies, exposure to building Digital/Multichannel/Omni-channel solutions.
- Ability to conceptualize and lead the solution and transformation thinking.
- Leverage extensive industry research gathered for effective solution to create solutions based on the client / industry specific problem or challenges
- Extensive interaction with sales, business users, senior management and IT.
- Ensure timely drafting and delivery of solutions and bids.
- Travel to global locations to present solutions and propositions and discovery sessions.
- Develop practice capability through disruptive solutions and offerings.
Experience Required -
Overall 5 -10 years of work experience with the recent relevant experience of 2-3 years in Solutions, Presales, Transformation and Quality teams in Utilities, Telecom, e-retail domains
- Respond to RFP/RFIs for Industry specific and contact center opportunities in Utilities, Telecom for UK, US and AUS
- Architect customized transformational BPO solutions for new and existing client engagements
This will entail responding to RFX capability questions, solution architecting and creating compelling value proposition for clients and providing inputs to effectively price service provision.
- Good understanding of Industry and Industry specific best practices and familiarity with technologies e.g
SAP ISU, Digital, Automation.
- Good proposal writing skills and deep knowledge of Industry specific practices enabling operations.
- Good understanding of automation and self-serve strategies, exposure to building Digital/Multichannel/Omni-channel solutions.
- Ability to conceptualize and lead the solution and transformation thinking.
- Leverage extensive industry research gathered for effective solution to create solutions based on the client / industry specific problem or challenges
- Extensive interaction with sales, business users, senior management and IT.
- Ensure timely drafting and delivery of solutions and bids.
- Travel to global locations to present solutions and propositions and discovery sessions.
- Develop practice capability through disruptive solutions and offerings.
Experience Required -
Overall 5 -10 years of work experience with the recent relevant experience of 2-3 years in Solutions, Presales, Transformation and Quality teams in Utilities, Telecom, e-retail domains
💡 Quick Summary
Seeking a career-building opportunity? The KY204 Consultant | Pre Sales | International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.