Job Description
L1 Application Support Job at JPMorgan Chase Bank, N.A. – in Bengaluru, Karnataka
Job Description
The Commercial Bank Technology organization is responsible for the end-to-end technology support of the JPMorgan Chase Commercial Bank, a $7 billion business serving more than 24,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, as well as nearly 35,000 real estate investors / owners.
As a member of our Production and Infrastructure Management group you will be part of the Transformation team responsible for working on the ServiceNow platform. ServiceNow is a multi-year program that, over time, has replaced several legacy tools and applications and delivers a single firm wide, fully integrated platform for managing IT Service Management processes and tasks (Incident, Request, Knowledge, Problem, Change, etc.).
Profile
Shift : Day Job
Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Experience: 6+ years
Education Level: Bachelor’s Degree (±16 years)
Location : Bangalore
Scheduled Hours per Week (Must be completed for teller positions): 40
Description
Description – Internal
Previous experience in service management processes, e.g., service desk, change, incident, problem and knowledge such as ServiceNow or comparable platform
Interact with customers and various groups within the bank. Primarily support the core applications
Provide application guidance to users, group members and other bank employees
Strong analytical skills with attention to detail
Ensure that all Service Requests are handled in a timely and appropriate manner
Ensure that customer issues received via e-mail are resolved appropriately and in a timely manner
Aligns daily activities to drive strategic business objectives
Protects the firm by applying sound risk management protocols and adhering to regulatory requirements
Takes ownership of escalated client issues and leverages the appropriate resources to champion results
Handle weekly/biweekly calls with the stakeholders on giving ticket updates
Interact with colleagues to meet the group’s goals
Take care of monthly metrics, Contribute
Job Description
The Commercial Bank Technology organization is responsible for the end-to-end technology support of the JPMorgan Chase Commercial Bank, a $7 billion business serving more than 24,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, as well as nearly 35,000 real estate investors / owners.
As a member of our Production and Infrastructure Management group you will be part of the Transformation team responsible for working on the ServiceNow platform. ServiceNow is a multi-year program that, over time, has replaced several legacy tools and applications and delivers a single firm wide, fully integrated platform for managing IT Service Management processes and tasks (Incident, Request, Knowledge, Problem, Change, etc.).
Profile
Shift : Day Job
Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Experience: 6+ years
Education Level: Bachelor’s Degree (±16 years)
Location : Bangalore
Scheduled Hours per Week (Must be completed for teller positions): 40
Description
Description – Internal
Previous experience in service management processes, e.g., service desk, change, incident, problem and knowledge such as ServiceNow or comparable platform
Interact with customers and various groups within the bank. Primarily support the core applications
Provide application guidance to users, group members and other bank employees
Strong analytical skills with attention to detail
Ensure that all Service Requests are handled in a timely and appropriate manner
Ensure that customer issues received via e-mail are resolved appropriately and in a timely manner
Aligns daily activities to drive strategic business objectives
Protects the firm by applying sound risk management protocols and adhering to regulatory requirements
Takes ownership of escalated client issues and leverages the appropriate resources to champion results
Handle weekly/biweekly calls with the stakeholders on giving ticket updates
Interact with colleagues to meet the group’s goals
Take care of monthly metrics, Contribute
💡 Quick Summary
Seeking a career-building opportunity? The L1 Application Support position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.