L1 Production Support Engineer

Project description Luxoft is one of the leading service providers for banking and capital market customers. Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications and interfaces on a 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts. Responsibilities • Production Environment monitoring & Issue Resolution • Control SLA and notify Luxoft management or client in case of unexpected behavior • Support end-to-end data flows and health and sanity checks of the systems and applications • Escalate the issues (internally to Group lead/PM) with environment and application health ; • Logs review and data discovery in database tables for investigation of workflows failures • Investigate and conduct supply analysis to fix application/configuration issues on the production environment • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed • Regular update on issue status until addressed, notifying the client on status changes; expected time to address • Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status • Working with business users service requests, which includes investigation of business logic and application behavior • Work with different data format transformation processes (XML, Pipeline); • Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues • Work with middleware and schedulers on data flow and batch process control • Focus on continuous proactive service improvement and continuous learning • Ensure customer service excellence and guaranteed response within SLA timeline by actively monitoring support emails and tickets and actively working on them till the issue is fully remediated • Ensuring all incident tickets are resolved in a timely and comprehensive manner • Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution SKILLS Must have • 2 to 4 years of relevant experience in supporting Capital Markets applications • Experience in supporting Java based application and working knowledge on Java from support point of view • Strong Knowledge in ITIL process (incident, problem, or change management) • Strong Knowledge in Windows and Linux platform • Strong knowledge in scripting and programming languages like Shell scripting, Python, SQL scripting, and Windows PowerShell. • Strong knowledge in any Database (Oracle, SQL server, Sybase) • Good knowledge in monitoring tools like Splunk, ITRS, and Dynatrace, along with Dashboard and alert/monitoring configuration. • Good knowledge in any cloud platform along with Java based applications. • Strong problem-solving and troubleshooting skills • Self-driven and result oriented • Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support. • Bachelor's Degree from a reputed university with good passing scores Nice to have • Understanding of the Capital Markets domain, products, and trade life cycle • Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications) • Good understanding of CI-CD pipelines, along with knowledge in deployment configuration