Job Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.
You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.
As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.
You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.
To thrive in this role, you need to have:
• Primary Mandatory Skills along with Details JD : L2 engineer should have at-least 5 years of experience in WAN Management including at-least 3 years of hands on experience of Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in SD-WAN -Viptela solution deployment and its operations.
• Secondary Skills: Knowledge of Security
• Client Name: Bank of Maharashtra
• Flexible to hire in any location – If not, please mention job location: Pune
• Level of Hiring: Level 2
• Shift Timing: Rotational Shift
• Client Interview (Yes/No): Yes
• Detailed Job Description: L2 engineer should have at-least 5 years of experience in WAN Management including at-least 3 years of hands on experience of Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in SD-WAN -Viptela solution deployment and its operations.
• Qualification: B.E./B.Tech/ MCA/M.Sc. IT with a minimum 5 years’ experience out of which 3 years in Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in Software Defined WAN solution deployment and its operations.
• Activity: The L2 resources at this level shall be able to address the advance level diagnosis, monitoring of the functioning of the solution, address the user complaints and resolve the advance level calls over the phone / deskside, timely escalations to the OEM, raise TAC & follow up on the closure of the events. The L2 level support resource/s will be pool of resources across the deployed solution of this RFP.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, ****** orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.
You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.
As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.
You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.
To thrive in this role, you need to have:
• Primary Mandatory Skills along with Details JD : L2 engineer should have at-least 5 years of experience in WAN Management including at-least 3 years of hands on experience of Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in SD-WAN -Viptela solution deployment and its operations.
• Secondary Skills: Knowledge of Security
• Client Name: Bank of Maharashtra
• Flexible to hire in any location – If not, please mention job location: Pune
• Level of Hiring: Level 2
• Shift Timing: Rotational Shift
• Client Interview (Yes/No): Yes
• Detailed Job Description: L2 engineer should have at-least 5 years of experience in WAN Management including at-least 3 years of hands on experience of Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in SD-WAN -Viptela solution deployment and its operations.
• Qualification: B.E./B.Tech/ MCA/M.Sc. IT with a minimum 5 years’ experience out of which 3 years in Routing, Switching & network security equipment’s at Data Centre or equivalent Level. The resource must be well versed with exposure in Software Defined WAN solution deployment and its operations.
• Activity: The L2 resources at this level shall be able to address the advance level diagnosis, monitoring of the functioning of the solution, address the user complaints and resolve the advance level calls over the phone / deskside, timely escalations to the OEM, raise TAC & follow up on the closure of the events. The L2 level support resource/s will be pool of resources across the deployed solution of this RFP.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, ****** orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
💡 Quick Summary
Seeking a career-building opportunity? The L2 - Senior MS Engineer - SDWAN (Viptela) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
