Job Description
Proven experience in a Service Desk or IT Support leadership role, ideally managing L2 engineers.
Strong technical background with expertise in Microsoft 365, Azure, Active Directory and its supporting services like DNS and DHCP, Remote support and monitoring, Incident and Problem Management, etc.
Excellent problem-solving skills and the ability to handle complex technical issues.
Demonstrated ability to lead and motivate a team, with strong interpersonal and communication skills.
Experience with ITIL or other IT service management frameworks is a plus.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are advantageous.
Strong technical background with expertise in Microsoft 365, Azure, Active Directory and its supporting services like DNS and DHCP, Remote support and monitoring, Incident and Problem Management, etc.
Excellent problem-solving skills and the ability to handle complex technical issues.
Demonstrated ability to lead and motivate a team, with strong interpersonal and communication skills.
Experience with ITIL or other IT service management frameworks is a plus.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are advantageous.
💡 Quick Summary
Seeking a career-building opportunity? The L2 Support Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
