Job Description
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Position Summary:
This position is for 247 rotational shift Remote Desktop Support role.
Working within the international team helping and solving technical issues raised by internal users from international sites. Interacts directly with internal users, technical and non-technical personnel, monitors and enforce SLA’s and follows incidents, requests, problems to resolution
Maintain, troubleshoot and resolve all aspects of the end user computing infrastructure including end user device operating systems, end user device hardware, application delivery, client device provisioning, operating system upgrades and patches
Major Responsibilities:
Provide Level 2 remote desktop support for global end user base as part of the international IT Support organization
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Resolve and respond to user questions received via telephone, email or other collaboration methods meeting defined SLA’s
Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building and rolling out solutions, escalate to other support groups and vendors’ support as necessary
Be able to diagnose, analyse and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills
Develop, automate and implement operations best practices in the end user computing space
Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Interacts with both technical and non-technical personnel and follows problems to resolution
Collaborate effectively and closely with end users, IT stakeholders: Level 1, Level 3 support groups and business stakeholders
Maintain good relationship with internal customers and other support groups
Maintain password, data, and system security for the environment according to IT processes and standards
Willing to adopt a flexible work pattern and working in a 24/7 shift pattern to be able to support remote users worldwide
Assist and support the IMS team in other areas as requested by the line manager
Candidate Profile:
Educational Qualification: Bachelors/ master’s degree from recognized university
Experience: 5+ years of relevant Remote Desktop Support experience
Knowledge:
Must Have Skills:
Strong listening, written and verbal English communication skills.
Hands on experience of Windows 10 troubleshooting (Preferred 2nd level)
Hands on with desktop computer operations - Specially with HP, Lenovo and Dell laptop and desktop
Hands on experience with LAN, WIFI and VPN setup and Configuration
Experience of MDM configuration, Email issues on iPhones and Android devices
Basic Knowledge on Anti-virus and Malware software’s
Must be mature and tactful
Must be highly motivated and have a positive attitude
Must be a team player
Excellent analytic and logical thinking
Self-sufficiency in solving complex problems and delivering projects
Sound understanding of customers and their requirements.
Good to have :
MCSA, MCP Certification Preferred
CCNA Certification Preferred
Quick Learner
Information Technology :
Advanced professional technical experience and knowledge in end user computing technologies including not limited:
Remote support technologies and tools.
Microsoft technologies: Windows7, Windows 10, Active directory, GPOs, MS Office Suite, Office 365, Windows Hello, desktop virtualization technologies, networking, PC/laptop hardware and software, latest cloud technologies, PC provisioning and management technologies: SCCM, MS Azure, MS Intune, OneDrive, Bitlocker, IT Security technologies: antivirus, malware and zero-day protection technologies, MAC OS knowledge is a plus.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Position Summary:
This position is for 247 rotational shift Remote Desktop Support role.
Working within the international team helping and solving technical issues raised by internal users from international sites. Interacts directly with internal users, technical and non-technical personnel, monitors and enforce SLA’s and follows incidents, requests, problems to resolution
Maintain, troubleshoot and resolve all aspects of the end user computing infrastructure including end user device operating systems, end user device hardware, application delivery, client device provisioning, operating system upgrades and patches
Major Responsibilities:
Provide Level 2 remote desktop support for global end user base as part of the international IT Support organization
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Resolve and respond to user questions received via telephone, email or other collaboration methods meeting defined SLA’s
Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building and rolling out solutions, escalate to other support groups and vendors’ support as necessary
Be able to diagnose, analyse and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills
Develop, automate and implement operations best practices in the end user computing space
Documents new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Interacts with both technical and non-technical personnel and follows problems to resolution
Collaborate effectively and closely with end users, IT stakeholders: Level 1, Level 3 support groups and business stakeholders
Maintain good relationship with internal customers and other support groups
Maintain password, data, and system security for the environment according to IT processes and standards
Willing to adopt a flexible work pattern and working in a 24/7 shift pattern to be able to support remote users worldwide
Assist and support the IMS team in other areas as requested by the line manager
Candidate Profile:
Educational Qualification: Bachelors/ master’s degree from recognized university
Experience: 5+ years of relevant Remote Desktop Support experience
Knowledge:
Must Have Skills:
Strong listening, written and verbal English communication skills.
Hands on experience of Windows 10 troubleshooting (Preferred 2nd level)
Hands on with desktop computer operations - Specially with HP, Lenovo and Dell laptop and desktop
Hands on experience with LAN, WIFI and VPN setup and Configuration
Experience of MDM configuration, Email issues on iPhones and Android devices
Basic Knowledge on Anti-virus and Malware software’s
Must be mature and tactful
Must be highly motivated and have a positive attitude
Must be a team player
Excellent analytic and logical thinking
Self-sufficiency in solving complex problems and delivering projects
Sound understanding of customers and their requirements.
Good to have :
MCSA, MCP Certification Preferred
CCNA Certification Preferred
Quick Learner
Information Technology :
Advanced professional technical experience and knowledge in end user computing technologies including not limited:
Remote support technologies and tools.
Microsoft technologies: Windows7, Windows 10, Active directory, GPOs, MS Office Suite, Office 365, Windows Hello, desktop virtualization technologies, networking, PC/laptop hardware and software, latest cloud technologies, PC provisioning and management technologies: SCCM, MS Azure, MS Intune, OneDrive, Bitlocker, IT Security technologies: antivirus, malware and zero-day protection technologies, MAC OS knowledge is a plus.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
💡 Quick Summary
Seeking a career-building opportunity? The L2|Remote Desktop Support Engineer position is now open for candidates interested in the Android Developer Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Android Developer Jobs is a plus.
