LA PRAIRIE Switzerland counter manager
Location
Mississauga, ON L5B 2C9
Benefits
Pulled from the full job description
Employee assistance program
Extended health care
On-site parking
Full job description
Location Hiring: GTA Toronto
Role Purpose/Mission:
Leads and motivates retail sales team to meet or exceed sales targets and to contribute to overall sales growth.
Key Responsibilities:
Motivates and leads teams to achieve or exceed the planned retail sales goals. (Including your personals sales goal)
Monitors retail goals daily, weekly and monthly in accordance with the seasonal plan (MTS)
Establishes sales goals for each Beauty Advisor and monitors results through the daily business record
Creates a unified team focused on customer-oriented sales efforts; fosters an environment of teamwork, graciousness and harmony
Ensures that Beauty Advisors provides every customer with a service experience per the Art of Service protocol
Ensures that Beauty Advisors are selling products based on listening and attending to customer needs, and that every transaction is a personalized experience
Sets example by training Beauty Advisors to capture client information, input customer data including customer registration rate and email capture; replenishment focus
Runs reports, queries, etc., in order to maximize sales opportunities (events, new products, replenishment)
Captures competitive retail sales, including comments on what is working for the competition
Monitors, analyzes and identifies opportunities based on utilizing the Art of Service strategy
Researches and develops new business opportunities by cultivating relationships with other departments or outside groups that will result in increased retail sales and brand exposure
Daily:
Identify stock needs
Collect and input daily sales of Beauty Specialists
Reminders of incentives or promotional activities
Determine sales focus and/or opportunities – use reports and queries to achieve objectives
Weekly:
MTS review with RSD
Report weekly sales to RSD
Competitive weekly sales (when available)
Event results, where applicable
Art of Perfection and Art of Beauty “report card” by Beauty Specialist
Qualifications:
A minimum of 5 years of cosmetics/skincare sales experience, including 2 years’ experience managing staff.
Ability to set appropriate sales goals and motivate staff to achieve the goals
Superior customer service skills and the ability to coach staff in improving customer service
Demonstrated knowledge of products and services and the ability to ensure that Beauty Advisors have the knowledge and tools needed to successfully perform their jobs
Experience in and success in prospecting for and developing new clientele; ability to develop and maintain a strong network of contacts
Ability to manage staff and to work as a team player in a fast-paced environment, handling multiple priorities, and meeting deadlines
Ability to effectively and fairly set up work schedules; highly dependable and flexible to work various schedules, holidays and to fill in as needed
Strong interpersonal skills and the ability to communicate effectively with customers, peers and management
Ability to perform with a high level of professionalism and present a positive image
Computer skills – Excel and PowerPoint
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Additional pay:
Bonus pay
Commission pay
Benefits:
Employee assistance program
Extended health care
On-site parking
Schedule:
Day shift
Holidays
Monday to Friday
Night shift
Weekends as needed
Ability to commute/relocate:
Mississauga, ON L5B 2C9: reliably commute or plan to relocate before starting work (required)
Experience:
counter manager : 3 years (required)
Language:
English (required)
Chinese (preferred)
Location:
Mississauga, ON L5B 2C9 (preferred)
Work Location: In person