Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Director

Job Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
As part of our Learning and Development Design and Curriculum team, you’ll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You’ll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited toAs a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Essential Functions of the Role:

Strategic Thought Leadership:
• Develop creative strategic solutions that address the client’s business challenges/ goals.
• Leads the design of strategy across various high-value business projects within the business. Drives the strategic planning process and acts as a trusted advisor to the business’s executive leadership and relevant stakeholders during strategy formulation, development, and execution.
• Supports the evaluation and development of the business’s long-term strategic plans by developing the business’s multi-year strategies and goals, establishes measurement criteria to monitor the performance of established strategies consistently, identify deficiencies, and avail actionable solutions.
• Support development of strategy planning tools and methodologies

People Leadership:
• Oversees the function to partner with leadership to drive short and long term people strategy from hire to retire relations and other compliance and community support programs.
• Sets clear objectives for team members based on capacity and specialization; Identifies, grooms, rewards and develops high performing team members as future leaders
• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
• Maintain project timelines to ensure tasks are accomplished on time• Develop, implement, and maintain budgetary and resource allocation plans
• Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved

Operational Leadership:
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Oversee the day-to-day activities of the site, ensuring that the production is managed and performing efficiently and effectively
• Establish quantitative and qualitative metrics, guidelines, and standards by which the site’s operational efficiency and effectiveness can be evaluated
• Identify opportunities for improvement with a continual focus on Operational Excellence, Automation & Innovation
• Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of production in each discipline to achieve financial objectives

Knowledge and Skills Requirements

· Significant experience in working in large and diverse service delivery teams across a large multi-national services organization

· Strategic thinking; ability to connect, identify less obvious opportunities, create impact without ******** direction

· Ability to work independently, to take ownership, to operate in a dynamic working environment· Excellent project management skills

· Strong communication (written and verbal) skills at all levels within the organization

· Solutions-focused with innovative ideation skills with an Operational excellence bend of mind

· Global mindset, cultural agility, versatile working style

Job Requirements:

Education

Postgraduate/Graduate degree

Experience

· Approximately 15 plus years of relevant experience demonstrating above listed knowledge and skills

Note: This job description is intended as a guide to reflect the principle purpose of the job. However, it is not an all-inclusive listing of the required job responsibilities and these may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
July 31, 2024