Job Description
Job Summary
The Personal Banker Team Lead is responsible for delivering a world-class client experience, assisting clients in achieving their financial goals, and consistently meeting performance objectives. This role requires a strong consultative needs-based advisory process to expand and retain client relationships.
About the Role
We're seeking an experienced professional with excellent verbal communication skills, able to effectively provide customer information, resolve issues, and gain information by asking appropriate questions. You'll also be required to have strong computer skills, problem-solving, and conflict-resolution abilities.
Key Responsibilities
• Provide a level of client experience that exceeds clients' expectations
• Utilize talents and experience to ensure delivery of an acutely focused client experience
• Coach and mentor team members to achieve greater performance in accordance with established objectives
• Ensure individual and team ownership of the BOKF brand experience through delivery of best-in-class client experience
Requirements
This position requires an Associate's degree and a minimum of 5+ years of sales or customer service experience or an equivalent combination of education and experience. The ideal candidate will possess:
• Excellent verbal communication skills
• Strong computer skills, including proficiency in various programs
• Excellent problem-solving and conflict-resolution skills
• Strong time management skills
• Digitally dexterous and adept at using digital technology
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
• Competitive salary range: $50,000 - $70,000
• Opportunity for growth and professional development
• Recognition and rewards for outstanding performance
• A fun, safe space for collaboration and idea-sharing
• Support for career advancement and personal growth
How We Operate
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc., and BOK Financial Private Wealth, Inc. Our company operates TransFund and Cavanal Hill Investment Management, Inc. We operate banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas, and BOK Financial. Our mission is to make a difference by bringing passion and customer focus to the business.
The Personal Banker Team Lead is responsible for delivering a world-class client experience, assisting clients in achieving their financial goals, and consistently meeting performance objectives. This role requires a strong consultative needs-based advisory process to expand and retain client relationships.
About the Role
We're seeking an experienced professional with excellent verbal communication skills, able to effectively provide customer information, resolve issues, and gain information by asking appropriate questions. You'll also be required to have strong computer skills, problem-solving, and conflict-resolution abilities.
Key Responsibilities
• Provide a level of client experience that exceeds clients' expectations
• Utilize talents and experience to ensure delivery of an acutely focused client experience
• Coach and mentor team members to achieve greater performance in accordance with established objectives
• Ensure individual and team ownership of the BOKF brand experience through delivery of best-in-class client experience
Requirements
This position requires an Associate's degree and a minimum of 5+ years of sales or customer service experience or an equivalent combination of education and experience. The ideal candidate will possess:
• Excellent verbal communication skills
• Strong computer skills, including proficiency in various programs
• Excellent problem-solving and conflict-resolution skills
• Strong time management skills
• Digitally dexterous and adept at using digital technology
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
• Competitive salary range: $50,000 - $70,000
• Opportunity for growth and professional development
• Recognition and rewards for outstanding performance
• A fun, safe space for collaboration and idea-sharing
• Support for career advancement and personal growth
How We Operate
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc., and BOK Financial Private Wealth, Inc. Our company operates TransFund and Cavanal Hill Investment Management, Inc. We operate banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas, and BOK Financial. Our mission is to make a difference by bringing passion and customer focus to the business.
💡 Quick Summary
Seeking a career-building opportunity? The Lead Banker - Consumer Financial Expert position is now open for candidates interested in the Bank Jobs sector. This role in Aurora offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.