Job Description
Job Purpose
• Responsible of Managing Campaign Strategy and delivery for Conversational AI Campaign management use cases across LoBs and Channels
• Upkeep of infra and best in class SLA for campaigns
Roles and Responsibilities
Primary Responsibilities:
• Understand requirements from business and Journey teams on Various campaign (Voice, WA, SMS, eMail etc)
• Work closely with campaign teams (HPE, Business and internal dev team) for friction free execution of campaigns.
• Strategy for multi-model / multi-channel campaigns basis business and tech outcomes
• Work with BIU and MIS teams to identify opportunity to make efficient campaign strategy
• Work with PE team on maintenance of the campaigns and issue resolutions
Secondary Responsibilities:
• Insights for journey and tech delivery teams basis outcomes
Managerial & Leadership Responsibilities - (if applicable): Team Management
Key Success Metrics:
• Number of dial out
• Daily/Weekly/Monthly Connects
• Ensuring stability of dialer application
• Telecom lines performance management
• Monitoring and reducing idle time of the agents
Preferable Technical Qualifications / Certifications
• Business Analysis
• Cisco and LCM / Dialer Management
Mandatory Technical Qualifications / Certifications
Voice-
• Outbound campaigns processes(Voice,Email, Whatsapp and SMS)
• Conversational BOT
• Business Analysis
Behavioral and Soft Skills
• Communication & Interpersonal skills
• Drive, Energy & Action Oriented
• Innovative Thinking
• Organization Commitment (hard working)
• Influencing & Decision making Skills
• Collaboration & Goodwill
• Flexibility & Adaptability
• Customer Focus/Orientation
Experience : 12+ Years
Location- Mumbai - Thane / BKC, Hyderabad
Qualification:
• Graduate- B.E/ B.Tech
• Post Graduate- MBA
• Responsible of Managing Campaign Strategy and delivery for Conversational AI Campaign management use cases across LoBs and Channels
• Upkeep of infra and best in class SLA for campaigns
Roles and Responsibilities
Primary Responsibilities:
• Understand requirements from business and Journey teams on Various campaign (Voice, WA, SMS, eMail etc)
• Work closely with campaign teams (HPE, Business and internal dev team) for friction free execution of campaigns.
• Strategy for multi-model / multi-channel campaigns basis business and tech outcomes
• Work with BIU and MIS teams to identify opportunity to make efficient campaign strategy
• Work with PE team on maintenance of the campaigns and issue resolutions
Secondary Responsibilities:
• Insights for journey and tech delivery teams basis outcomes
Managerial & Leadership Responsibilities - (if applicable): Team Management
Key Success Metrics:
• Number of dial out
• Daily/Weekly/Monthly Connects
• Ensuring stability of dialer application
• Telecom lines performance management
• Monitoring and reducing idle time of the agents
Preferable Technical Qualifications / Certifications
• Business Analysis
• Cisco and LCM / Dialer Management
Mandatory Technical Qualifications / Certifications
Voice-
• Outbound campaigns processes(Voice,Email, Whatsapp and SMS)
• Conversational BOT
• Business Analysis
Behavioral and Soft Skills
• Communication & Interpersonal skills
• Drive, Energy & Action Oriented
• Innovative Thinking
• Organization Commitment (hard working)
• Influencing & Decision making Skills
• Collaboration & Goodwill
• Flexibility & Adaptability
• Customer Focus/Orientation
Experience : 12+ Years
Location- Mumbai - Thane / BKC, Hyderabad
Qualification:
• Graduate- B.E/ B.Tech
• Post Graduate- MBA
💡 Quick Summary
Seeking a career-building opportunity? The Lead Campaign Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
