Lead | Credit Operations|Senior Lead | Credit Operations

Job Summary . Lead - Credit Operations/Senior Lead - Credit Operations Job Purpose This position is open with Bajaj Finance ltd. To ensure end to end Business Banking needs of Organization (Payments /Collections / CMS) served for all internal customers and business in a timely and efficient manner by driving process and cost efficiencies and innovations. Job Duties & Key Responsibilities . Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1 Planning . Understand the AOP of the Business Teams. Based on this define the teams create the cost budget for Credit Operations and align with businesses on the allocation of these costs. . Plan out specific tasks & initiatives that the team needs to work on align the team in the company vision. Cascade the tasks and initiatives to the team. . Regular Team review and empowerment. 2. Mandate registration (10+3) . Track and review the work of the team in getting repayment mandates registered with respective banks before banking dates (approx. ++.50%) and ensuring complete documentation. . Guide the team on closing complicated situations/ discussions with banks and customers in cases where the original mandate gets rejected. . Process and system improvements to reduce the manual work and automate the dashboards. . Monthly approx. 8 Lacs NTB mandates annually 1 Crore new mandate / customers onboarding. . Regular control and management of 45 million customers banking info and periodic checks. . Pre-banking complete checks on mandate information considered in the banking on approx. 16 million transactions and on exception reporting team takes actions. 3. Mandate Registrations Curing (++2) . Explore alternative approaches for getting the mandate registered or identify previous mandates available for the same customer. . Coordinate with IT collections Risk Business COE for hold and rejected numbers. . Process improvements and Innovations for minimum hold marking and proactive fixes. . Review the dashboards for each of the above processes. Identify critical initiatives that need to be taken to improve process efficiency drive implementation and track progress. . Total PA approx. 8 Lacs mandate rejections gets opened for curing and finally hold is upto 1.70 Lacs . Curing success rate is approx. 40% in approx. 2 Crores of IMPS validations P.A and approx. 80 vendor team members (TPSL and Cogent) working on process. . Guide the team on innovations and explore what new systems are required to do the job better. 4. Transactions Technical Rejection Curing (3+1) . Post monthly EMI banking technical rejections from various banks gets reported to Transactions curing unit. . Approx.16 million banking per month reports approx.25K tech rejections per month. Approx.80% transactions get cured and banked again in same month. . Team to do continuous process improvement and innovation and maintain the Tech Rejection rate Special Hits Transactions. (12) . Pre-Banking presentation checks and controls and reconciliation for completeness and correctness checks and communications to res Required Qualifications and Experience . SKILLS AND KNOWLEDGE (Minimum acceptable proficiency