Lead CSR/Teller

Lead Customer Service Representative Opportunity

We're seeking a skilled and customer-focused individual to join our team at Fifth Third Bank. As a Lead CSR, you'll be responsible for providing exceptional service to our customers, building relationships, and driving business growth.

Key Responsibilities:

• Deliver outstanding customer experiences through active listening, empathy, and timely follow-up

• Collaborate with Financial Center Manager to ensure efficient operations and maintain a positive work environment

• Develop and maintain knowledge of retail products and services offered by the bank

• Utilize referral tools to track and follow up on customer referrals

Requirements:

• High school diploma or equivalent required; previous banking experience preferred

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Strong problem-solving and decision-making skills

• Flexibility in scheduling and willingness to work varied shifts

About Fifth Third Bank:

Fifth Third Bank is committed to creating an inclusive and diverse workplace where all employees feel valued and empowered to succeed. We're proud to offer a range of benefits and opportunities for professional growth and development.