Job Description
Lead - Customer Excellence & Communication - BANK
Given below a Sr.position details with a Leading Bank :
Role/ Job Title: Lead - Customer Excellence & Communication
Department - Retail Assets Operations
Reporting to - Head - Loan Servicing - Retail Assets Operations
Location: Thane, Mumbai
Job Profile:
- Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations.
- The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies.
- Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions.
- Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological communication channels and appliances in their day-to-day lives and the business must follow suit if they are to maintain regular and effective contact with their consumers.
- Ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure, to identify issues and work to resolve them in partnership with business leaders and have an ability to operate effectively under pressure and deliver results.
- Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills, be self-motivated working under minimal supervision, and demonstrate calmness and composure under stress and uncertainty and inspire the same in junior customer support personnel.
- Responsible for creating relevant and timely messages/content for our customers and building a variety of communications programs to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience.
Given below a Sr.position details with a Leading Bank :
Role/ Job Title: Lead - Customer Excellence & Communication
Department - Retail Assets Operations
Reporting to - Head - Loan Servicing - Retail Assets Operations
Location: Thane, Mumbai
Job Profile:
- Driving Management vision to ensure consistency in Customer Satisfaction by enabling excellence in customer support delivery, upholding a consumer-centric focus & mind-set of surpassing departmental expectations.
- The candidate should possess strong skills in data management, analysis and processing, having an ability to translate raw consumer support data and information into actionable solutions and strategies.
- Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions.
- Have technological acumen, combining creativity, digital know-how and the ability to connect people. This is because most consumers have integrated technological communication channels and appliances in their day-to-day lives and the business must follow suit if they are to maintain regular and effective contact with their consumers.
- Ability to think creatively and strategically, have the ability to multi-task and work comfortably under pressure, to identify issues and work to resolve them in partnership with business leaders and have an ability to operate effectively under pressure and deliver results.
- Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills, be self-motivated working under minimal supervision, and demonstrate calmness and composure under stress and uncertainty and inspire the same in junior customer support personnel.
- Responsible for creating relevant and timely messages/content for our customers and building a variety of communications programs to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience.
💡 Quick Summary
Seeking a career-building opportunity? The Lead | Customer Excellence Communication | Bank position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.