Job Description
Dunzo
Online Live Chat Representative
Dunzo • Mumbai, Maharashtra • via GrabJobs
6 days ago
₹48,177–₹6+,774 a month
Part-time
No Degree Mentioned
Apply directly on GrabJobs
Job description
• Job Title: Online Live Chat Representative
• Company: Dunzo
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Associate Level
• Years of Experience: 3
• Application Deadline: 2026-10-02
• About Dunzo:
Dunzo is a leading on-demand delivery service that aims to make urban life easier by providing users with the convenience of getting anything delivered to their doorstep. Our innovative approach values customer satisfaction and ensures a delighting experience for our users. As we expand our operations, we are looking for dynamic individuals to join our team.
• Position Overview:
We are seeking an Online Live Chat Representative who will serve as the first point of contact for our customers. You will be responsible for managing customer inquiries, resolving issues, and providing outstanding service through live chat support. The ideal candidate must be resourceful, reliable, and capable of handling various situations with tact and professionalism while embodying our company values.
• Key Responsibilities:
- Provide prompt and efficient live chat support to customers, addressing queries and concerns in real-time.
- Utilize strong communication skills to engage with customers, ensuring clarity and empathy in every interaction.
- Identify customer issues and promptly facilitate resolution, whether through providing information, troubleshooting, or escalating to appropriate teams when necessary.
- Maintain a deep understanding of Dunzo's services, policies, and procedures to effectively guide customers and enhance their experience.
- Manage multiple chat sessions simultaneously while maintaining a high level of service quality.
- Document customer interactions and feedback in a clear and organized manner to help improve overall service and operational efficiency.
- Collaborate with cross-functional teams such as logistics and customer service to ensure seamless problem resolution for customers.
- Participate in regular training sessions and team meetings to continuously improve knowledge and skills related to our services and platforms.
- Implement effective planning strategies to ensure key metrics and performance goals are consistently met.
- Proactively identify patterns in customer inquiries and relay insights to the management team for continuous improvement of services.
• Requirements:
- A minimum of 3 years of experience in a customer service role, preferably in a live chat environment.
- Excellent written and verbal communication skills, with a strong emphasis on clear and concise dialogue.
- Proven ability to work independently while being a reliable team player who can collaborate effectively with others.
- Demonstrated problem-solving and critical-thinking skills, with the ability to navigate customer issues resourcefully.
- Strong organizational and planning abilities to manage multiple inquiries without compromising service quality.
- Comfortable using various technology platforms and tools, with a willingness to learn new systems as required.
- Fluency in English; knowledge of additional languages is a plus.
- Availability to work flexible hours, including evenings or weekends, as required by the business.
• Benefits:
- Paid Time Off (PTO) to ensure a good work-life balance.
- Visa sponsorship for eligible candidates.
- Company transportation provided for certain shifts.
• Working Environment:
At Dunzo, we empower our employees to take ownership and make impactful decisions that contribute to the overall experience we provide to our customers. We believe that greatness comes from diverse perspectives and ideas, and we are dedicated to fostering an inclusive and supportive work environment.
• Equal Opportunity Statement:
Dunzo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
If you are ready to take on this exciting opportunity and be a part of our growth story, we would love to hear from you! Please submit your application by the deadline for consideration.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Report this listing
Dunzo
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TIAA Global Capabilities Private Limited
Lead Data Quality and Governance Analyst
TIAA Global Capabilities Private Limited • India • via Workday
3 days ago
Full–time
Apply on Workday
Apply on AI-Jobs.net
Job description
Senior Specialist - Data Integrity - IN The Data Integrity role is responsible for ensuring the accuracy and consistency of all aspects of critical management data across all asset classes on a daily basis. Key Responsibilities and Duties Ensures that data within the domain meets business requirements for both operational and analytical use cases of that data. Investigates and drives consistent metric definitions across the enterprise to develop one consistent view of the customer, user experience, and business performance. Partners with domain stakeholders and subject matter experts to ensure that all data within the domain has complete business metadata captured and maintained in the appropriate metadata repository or data catalog. Partners with IT and data engineering partners to ensure technical metadata and lineage metadata is captured and maintained in the appropriate metadata repository or data catalog. Ensures that data within the domain meets business requirements and data policy and data standards for data quality. Ensures data is compliant with enterprise policies, regulatory requirements and legal/contractual commitments and partners with policy owners and risk/compliance teams to ensure compliance requirements are understood and participates in any risk/compliance reviews, audits and exams. Oversees data issue management processes to ensure that data issues are captured, tracked and resolved in a timely manner, with appropriate escalation and status reporting as needed. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 8IC Related Skills Communication, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Story Telling _____________________________________________________________________________________________________ Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity. We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: [email protected] Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. Nondiscrimination & Equal Opportunity Employment TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law Pay Transparency Philadelphia Ban the Box
Online Live Chat Representative
Dunzo • Mumbai, Maharashtra • via GrabJobs
6 days ago
₹48,177–₹6+,774 a month
Part-time
No Degree Mentioned
Apply directly on GrabJobs
Job description
• Job Title: Online Live Chat Representative
• Company: Dunzo
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Associate Level
• Years of Experience: 3
• Application Deadline: 2026-10-02
• About Dunzo:
Dunzo is a leading on-demand delivery service that aims to make urban life easier by providing users with the convenience of getting anything delivered to their doorstep. Our innovative approach values customer satisfaction and ensures a delighting experience for our users. As we expand our operations, we are looking for dynamic individuals to join our team.
• Position Overview:
We are seeking an Online Live Chat Representative who will serve as the first point of contact for our customers. You will be responsible for managing customer inquiries, resolving issues, and providing outstanding service through live chat support. The ideal candidate must be resourceful, reliable, and capable of handling various situations with tact and professionalism while embodying our company values.
• Key Responsibilities:
- Provide prompt and efficient live chat support to customers, addressing queries and concerns in real-time.
- Utilize strong communication skills to engage with customers, ensuring clarity and empathy in every interaction.
- Identify customer issues and promptly facilitate resolution, whether through providing information, troubleshooting, or escalating to appropriate teams when necessary.
- Maintain a deep understanding of Dunzo's services, policies, and procedures to effectively guide customers and enhance their experience.
- Manage multiple chat sessions simultaneously while maintaining a high level of service quality.
- Document customer interactions and feedback in a clear and organized manner to help improve overall service and operational efficiency.
- Collaborate with cross-functional teams such as logistics and customer service to ensure seamless problem resolution for customers.
- Participate in regular training sessions and team meetings to continuously improve knowledge and skills related to our services and platforms.
- Implement effective planning strategies to ensure key metrics and performance goals are consistently met.
- Proactively identify patterns in customer inquiries and relay insights to the management team for continuous improvement of services.
• Requirements:
- A minimum of 3 years of experience in a customer service role, preferably in a live chat environment.
- Excellent written and verbal communication skills, with a strong emphasis on clear and concise dialogue.
- Proven ability to work independently while being a reliable team player who can collaborate effectively with others.
- Demonstrated problem-solving and critical-thinking skills, with the ability to navigate customer issues resourcefully.
- Strong organizational and planning abilities to manage multiple inquiries without compromising service quality.
- Comfortable using various technology platforms and tools, with a willingness to learn new systems as required.
- Fluency in English; knowledge of additional languages is a plus.
- Availability to work flexible hours, including evenings or weekends, as required by the business.
• Benefits:
- Paid Time Off (PTO) to ensure a good work-life balance.
- Visa sponsorship for eligible candidates.
- Company transportation provided for certain shifts.
• Working Environment:
At Dunzo, we empower our employees to take ownership and make impactful decisions that contribute to the overall experience we provide to our customers. We believe that greatness comes from diverse perspectives and ideas, and we are dedicated to fostering an inclusive and supportive work environment.
• Equal Opportunity Statement:
Dunzo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.
If you are ready to take on this exciting opportunity and be a part of our growth story, we would love to hear from you! Please submit your application by the deadline for consideration.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Live Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Report this listing
Dunzo
Glassdoor
3.3/5
51+ reviews
AmbitionBox
3.4/5
720 reviews
Indeed
3.2/5
10 reviews
dunzo.com
More jobs at Dunzo
See web results for Dunzo
TIAA Global Capabilities Private Limited
Lead Data Quality and Governance Analyst
TIAA Global Capabilities Private Limited • India • via Workday
3 days ago
Full–time
Apply on Workday
Apply on AI-Jobs.net
Job description
Senior Specialist - Data Integrity - IN The Data Integrity role is responsible for ensuring the accuracy and consistency of all aspects of critical management data across all asset classes on a daily basis. Key Responsibilities and Duties Ensures that data within the domain meets business requirements for both operational and analytical use cases of that data. Investigates and drives consistent metric definitions across the enterprise to develop one consistent view of the customer, user experience, and business performance. Partners with domain stakeholders and subject matter experts to ensure that all data within the domain has complete business metadata captured and maintained in the appropriate metadata repository or data catalog. Partners with IT and data engineering partners to ensure technical metadata and lineage metadata is captured and maintained in the appropriate metadata repository or data catalog. Ensures that data within the domain meets business requirements and data policy and data standards for data quality. Ensures data is compliant with enterprise policies, regulatory requirements and legal/contractual commitments and partners with policy owners and risk/compliance teams to ensure compliance requirements are understood and participates in any risk/compliance reviews, audits and exams. Oversees data issue management processes to ensure that data issues are captured, tracked and resolved in a timely manner, with appropriate escalation and status reporting as needed. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 8IC Related Skills Communication, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Story Telling _____________________________________________________________________________________________________ Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity. We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, ****** orientation, gender identity, or any other protected status. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: [email protected] Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being. Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. Nondiscrimination & Equal Opportunity Employment TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace. EEO is the Law Pay Transparency Philadelphia Ban the Box
💡 Quick Summary
Seeking a career-building opportunity? The Lead Data Quality and Governance Analyst position is now open for candidates interested in the Work from home Jobs sector. This role in Ajmer offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
