Job Description
At JPMorgan Chase we aim to be the most respected financial service firm in the world, serving corporations and individuals. Our purpose is to make dreams possible for everyone, everywhere, every day.
Meet our Team:
This role is part of JPMorgan Chase’s Operations UX team. We put our customers and internal employees first, building with their needs in mind, providing world-class service and growing to reach people, businesses, and communities everywhere. We champion opportunity and enterprise that unlock equity, inclusion, and sustainable growth. Come join our inclusive and collaborative team working to power economic growth, serving our customers, clients, and communities for over 200 years.
Your day-to-day:
We believe financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. As a Senior Content Strategist within the Operations team, you will help to create meaningful and cohesive end-to-end experiences for our contact center employees. Success in this role comes from understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Job Responsibilities
Oversee, as well as execute and deliver, content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines)
Communicate expectations within the Content team for standards of quality using creative direction and critique
Direct the structural design of product experience (navigation, labeling, flow), and the development of metadata to support search and browse, and to tie into navigation beyond the product
Act as go-to expert on navigating the organization for content compliance
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Present work and articulate strategy and content decisions to senior Design leadership
Conduct formal training in UX Writing and Editing and/or Information Architecture
Required Qualifications, Capabilities and Skills
Bachelors Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Experience leading a program of content work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
Advanced to Expert skills in UX Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design, and Visual/UI Design
Extensive experience working with brand and copy standards, including style, voice and tone
Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews
Confident when presenting work to executives
Preferred Qualifications, Capabilities and Skills
Advocate for Accessibility Guidelines and Inclusive Design practices
Orderly and organized, keeping themselves and their teams on task and on time
Comfortable with structuring and planning design work in cross-functional contexts
Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Meet our Team:
This role is part of JPMorgan Chase’s Operations UX team. We put our customers and internal employees first, building with their needs in mind, providing world-class service and growing to reach people, businesses, and communities everywhere. We champion opportunity and enterprise that unlock equity, inclusion, and sustainable growth. Come join our inclusive and collaborative team working to power economic growth, serving our customers, clients, and communities for over 200 years.
Your day-to-day:
We believe financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. As a Senior Content Strategist within the Operations team, you will help to create meaningful and cohesive end-to-end experiences for our contact center employees. Success in this role comes from understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Job Responsibilities
Oversee, as well as execute and deliver, content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines)
Communicate expectations within the Content team for standards of quality using creative direction and critique
Direct the structural design of product experience (navigation, labeling, flow), and the development of metadata to support search and browse, and to tie into navigation beyond the product
Act as go-to expert on navigating the organization for content compliance
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Present work and articulate strategy and content decisions to senior Design leadership
Conduct formal training in UX Writing and Editing and/or Information Architecture
Required Qualifications, Capabilities and Skills
Bachelors Degree in relevant discipline (e.g., Interaction Design, HCI, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Experience leading a program of content work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
Advanced to Expert skills in UX Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design, and Visual/UI Design
Extensive experience working with brand and copy standards, including style, voice and tone
Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews
Confident when presenting work to executives
Preferred Qualifications, Capabilities and Skills
Advocate for Accessibility Guidelines and Inclusive Design practices
Orderly and organized, keeping themselves and their teams on task and on time
Comfortable with structuring and planning design work in cross-functional contexts
Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
💡 Quick Summary
Seeking a career-building opportunity? The Lead Editor position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
