Lead Front Desk Coordinator

Job Overview:

As the Lead Front Desk Coordinator, you will oversee front desk functions across two brokerage locations, ensuring seamless communication, administrative coordination, and support for event management. You will lead a team of front desk staff and collaborate with other departments to provide an efficient and positive experience for both clients and agents.

As the first point of contact for clients and real estate agents, you will deliver exceptional customer service and contribute to a welcoming brokerage environment. Your role will involve coordinating and supporting office events, from planning to on-site execution. You will also manage a variety of administrative tasks to ensure smooth daily procedures, while training and guiding the administrative team to maintain organization and efficiency across the brokerage.

Key Responsibilities:

Team Leadership & Coordination:

Manage a team of front desk administrative staff across 2 brokerage locations

Handle staff scheduling, ensuring coverage for all shifts.

Train new staff and provide ongoing training on office protocols and procedures.

Act as the main point of contact for front desk staff and provide guidance and support.

Administrative Support:

Greet and welcome clients and visitors with a friendly, professional demeanor.

Handle incoming calls, redirecting them as necessary and paging agents efficiently.

Process deposits and rent payments and maintain accurate transaction records

Distribute mail, packages, and ensure all documents are filed appropriately.

Assist agents with their listings and other administrative tasks as needed.

Ensure the office remains organized, clean, and well-maintained throughout the day.

Coordinate agent showings and manage appointments through BrokerBay

Event Planning and Support:

Coordinate and assist in planning various office events

Provide on-site support during events, handling logistics and ensuring the events run smoothly

Qualifications:

Previous experience in an administrative role, preferably in a real estate or fast-paced office environment

Strong organizational and multitasking skills

Excellent verbal and written communication abilities

Ability to manage and lead a team with a positive and solution-oriented approach.

Proficient with office software (e.g., MS Office Suite, Google Workspace) and able to learn new systems quickly

High level of professionalism and attention to detail

Prior experience with real estate systems (PropTx, BrokerBay etc.) is a plus but not required

Job Type: Full-time

Pay: $17.00-$25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

Casual dress

Company events

Dental care

Extended health care

On-site parking

Paid time off

Vision care

Schedule:

Monday to Friday

Weekends as needed

Application question(s):

Do you live in Guelph?

Are you able to work in a full-time, in person capacity at our Guelph office?

How many years of customer service experience do you have?

Work Location: In person