Job Description
Pay Range: $80,000 - $110,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
Project Planning & Management: Ensure proper workload distribution and project intake process.
Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
Measure Results: Evaluate and action opportunities to improve the business.
Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
Coaching & Mentoring: Coach resources and mentor UX team members for career development.
Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Problem Solving Ability
Business Acumen
Cross-Functional Team Collaboration
Stakeholder Management
Back-end data management
Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
Reports to: Manager, Online Category Experience
Direct Reports: Yes
Travel Requirements:
Limited
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
5 days a week in office
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
2+ years in a relevant field
Minimum Leadership Experience:
1+ year
Certifications:
None required
Other Requirements/Assets:
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience in managing UX teams and projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity
Experience with Adobe Analytics, Looker, Tableau & P360 an asset
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
Project Planning & Management: Ensure proper workload distribution and project intake process.
Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
Measure Results: Evaluate and action opportunities to improve the business.
Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
Coaching & Mentoring: Coach resources and mentor UX team members for career development.
Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Problem Solving Ability
Business Acumen
Cross-Functional Team Collaboration
Stakeholder Management
Back-end data management
Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
Reports to: Manager, Online Category Experience
Direct Reports: Yes
Travel Requirements:
Limited
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
5 days a week in office
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
2+ years in a relevant field
Minimum Leadership Experience:
1+ year
Certifications:
None required
Other Requirements/Assets:
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience in managing UX teams and projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity
Experience with Adobe Analytics, Looker, Tableau & P360 an asset
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
💡 Quick Summary
Seeking a career-building opportunity? The Lead, Online Customer Experience position is now open for candidates interested in the Back Office Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
