Job Description
Lead - Outbound Contact Centre (Location...MFT+564
Retail BankingAndheri Office
Required Experience
10 - 12 Years
Posted On
06 Jul 2026
Basic Section
No. Of Openings
2
Grade
NA1
Designation
Others
Closing Date
20 Sep 2026
Organisational
Organisation
CSB Bank
Organization Unit
Retail & SME (Business And Risk), Operations & IT
Sub Org Unit 1
Retail Banking
Sub Org Unit 2
Payments & OCC
Sub Org Unit 3
Others
Sub Org Unit 4
Others
Sub Org Unit 5
Others
Sub Org Unit 6
Others
Branch/Department Code
+50
Branch/Department Name
Head Office
Country
India
Geographic Zone
West
State
Maharashtra
City
Mumbai
Worksite
Andheri Office
Worksite Code
1015
Skills
Skill
LEADERSHIP
COMMUNICATION
STAKEHOLDER MANAGEMENT
ANALYTIC PROBLEM SOLVING
Minimum Qualification
GRADUATION
CERTIFICATION
No data available
Working Language
No data available
Job Description
Develop cross sell, upsell and new acquisition strategy with all stakeholders
Scale up and manage Virtual RM channel
Review business performance along with stakeholders (liabilities, Assets, MSME etc)
Digital onboarding of new customers
Manage mapped casa book and NRI customers
Deliver revenue targets as per budgets
Ensure adherence to compliance & quality
Develop scripts/pitches to be used for outbound
Review telecaller wise performance
Manage and improve productity per resource and coa
Provide regular training and updates
Control mis sell and other malpractices
Monitor CX index
Retail BankingAndheri Office
Required Experience
10 - 12 Years
Posted On
06 Jul 2026
Basic Section
No. Of Openings
2
Grade
NA1
Designation
Others
Closing Date
20 Sep 2026
Organisational
Organisation
CSB Bank
Organization Unit
Retail & SME (Business And Risk), Operations & IT
Sub Org Unit 1
Retail Banking
Sub Org Unit 2
Payments & OCC
Sub Org Unit 3
Others
Sub Org Unit 4
Others
Sub Org Unit 5
Others
Sub Org Unit 6
Others
Branch/Department Code
+50
Branch/Department Name
Head Office
Country
India
Geographic Zone
West
State
Maharashtra
City
Mumbai
Worksite
Andheri Office
Worksite Code
1015
Skills
Skill
LEADERSHIP
COMMUNICATION
STAKEHOLDER MANAGEMENT
ANALYTIC PROBLEM SOLVING
Minimum Qualification
GRADUATION
CERTIFICATION
No data available
Working Language
No data available
Job Description
Develop cross sell, upsell and new acquisition strategy with all stakeholders
Scale up and manage Virtual RM channel
Review business performance along with stakeholders (liabilities, Assets, MSME etc)
Digital onboarding of new customers
Manage mapped casa book and NRI customers
Deliver revenue targets as per budgets
Ensure adherence to compliance & quality
Develop scripts/pitches to be used for outbound
Review telecaller wise performance
Manage and improve productity per resource and coa
Provide regular training and updates
Control mis sell and other malpractices
Monitor CX index
💡 Quick Summary
Seeking a career-building opportunity? The Lead | Outbound Contact Centre |Location | Mumbai position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.