Job Description
The University of Texas Police Department (UTPD) in Houston is seeking a dynamic and dedicated Full-Time Lead Police Telecommunicator to join our elite team. In this pivotal role, you’ll be at the center of critical operations and coordinating security efforts, dispatching non-emergency and emergency calls, and ensuring swift, accurate responses to incidents across campus. If you thrive in high-pressure environments, excel at multitasking, and are passionate about public safety, this is your opportunity to make a real impact while supporting law enforcement and protecting the community.
Location: 7777 Knight Road. Houston, TX
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!
Position Summary:
The primary function of a Lead Police Telecommunicator is to provide immediate radio communications with law enforcement personnel. Coordinates, directs and records police activities and ensures a prompt law enforcement response to requests for police assistance or services in emergency and non-emergency events. Records and accesses critical criminal data to safeguard the responding law enforcement officers, support staff and those requesting police assistance. Responds to institutional and police emergency situations and activates emergency procedures. Performs multiple tasks concurrently while working in an intense, stressful and fast paced environment, while maintaining a professional, poised, positive, and calming demeanor.
Position Key Accountabilities:
• Receives and transmits law enforcement and security personnel emergency and non-emergency information through a public safety radio communications system to promote a proper police and /or security response.
• Coordinates resources to support police personnel engaged in emergency situations.
• Monitors the locations and activities of police and security personnel throughout a tour of duty.
• Enters all pertinent data concerning calls for service, officer assignment and patrol activity into a Computer Aided Dispatch (CAD) system and/or the national, state and local criminal data bases.
• Secures confidential, privileged, and sensitive Law Enforcement information, in accordance with the appropriate statutes and/or governmental policies and procedures.
• Complies with the mandated use, operation, and management of the TLETS, JIMS and OLO systems.
• Provides guidance and support for the Police Telecommunicator and Senior Police Telecommunicator personnel.
• Other duties to include, but not limited to, emergency recall and/or may be required to remain onsite or work extended hours during man-made or natural disasters and unusual occurrences on campus.
• Local or long distance travel may be required for training or other business purposes occasionally.
• May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays.
• Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
• Performs other duties as assigned.
Certification/Skills:
• None
• Basic Telecommunicator Proficiency Certification by Texas Commission on Law Enforcement (TCOLE) required
• Intermediate Telecommunicator Proficiency Certification by Texas Commission on Law Enforcement (TCOLE) preferred
Minimum Education:
• High School Diploma or equivalent required Associate's Degree preferred
Minimum Experience:
• 4 years of experience in emergency management or public safety communications required 4 years of experience as a public safety telecommunicator preferred
Physical Requirements:
• Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
• This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
• Employees must permanently reside and work in the State of Texas.
Location: 7777 Knight Road. Houston, TX
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!
Position Summary:
The primary function of a Lead Police Telecommunicator is to provide immediate radio communications with law enforcement personnel. Coordinates, directs and records police activities and ensures a prompt law enforcement response to requests for police assistance or services in emergency and non-emergency events. Records and accesses critical criminal data to safeguard the responding law enforcement officers, support staff and those requesting police assistance. Responds to institutional and police emergency situations and activates emergency procedures. Performs multiple tasks concurrently while working in an intense, stressful and fast paced environment, while maintaining a professional, poised, positive, and calming demeanor.
Position Key Accountabilities:
• Receives and transmits law enforcement and security personnel emergency and non-emergency information through a public safety radio communications system to promote a proper police and /or security response.
• Coordinates resources to support police personnel engaged in emergency situations.
• Monitors the locations and activities of police and security personnel throughout a tour of duty.
• Enters all pertinent data concerning calls for service, officer assignment and patrol activity into a Computer Aided Dispatch (CAD) system and/or the national, state and local criminal data bases.
• Secures confidential, privileged, and sensitive Law Enforcement information, in accordance with the appropriate statutes and/or governmental policies and procedures.
• Complies with the mandated use, operation, and management of the TLETS, JIMS and OLO systems.
• Provides guidance and support for the Police Telecommunicator and Senior Police Telecommunicator personnel.
• Other duties to include, but not limited to, emergency recall and/or may be required to remain onsite or work extended hours during man-made or natural disasters and unusual occurrences on campus.
• Local or long distance travel may be required for training or other business purposes occasionally.
• May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays.
• Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
• Performs other duties as assigned.
Certification/Skills:
• None
• Basic Telecommunicator Proficiency Certification by Texas Commission on Law Enforcement (TCOLE) required
• Intermediate Telecommunicator Proficiency Certification by Texas Commission on Law Enforcement (TCOLE) preferred
Minimum Education:
• High School Diploma or equivalent required Associate's Degree preferred
Minimum Experience:
• 4 years of experience in emergency management or public safety communications required 4 years of experience as a public safety telecommunicator preferred
Physical Requirements:
• Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
• This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
• Employees must permanently reside and work in the State of Texas.
💡 Quick Summary
Seeking a career-building opportunity? The Lead Police Telecommunicator - UTPD position is now open for candidates interested in the Security Guard Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Security Guard Jobs is a plus.
