Job Description
D eliverables
Capability building
Improvement in quality of workmanship in the circle/Cluster by
• Execute training plan to build team capabilities to deliver One airtel Service agenda
• Execution of Product/Process/System/Soft skill training for Airtel In-house/off role teams, Strategic and Non-strategic partners as per the norms to ensure effective learning to all the role holders
• Working with leadership to ensure that Learning outcomes drive business Objectives
• Coordination with circle and central role holders for effective Learning solutions
• Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.
Process Excellence
• Ensure effective implementation of Delivery Process Journeys & SoP
• Recommend process improvement in line with Airtel strategy and close coordination with Customer call centers and CSD teams of Airtel to enhance customer experience
Capability building
Improvement in quality of workmanship in the circle/Cluster by
• Execute training plan to build team capabilities to deliver One airtel Service agenda
• Execution of Product/Process/System/Soft skill training for Airtel In-house/off role teams, Strategic and Non-strategic partners as per the norms to ensure effective learning to all the role holders
• Working with leadership to ensure that Learning outcomes drive business Objectives
• Coordination with circle and central role holders for effective Learning solutions
• Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.
Process Excellence
• Ensure effective implementation of Delivery Process Journeys & SoP
• Recommend process improvement in line with Airtel strategy and close coordination with Customer call centers and CSD teams of Airtel to enhance customer experience
💡 Quick Summary
Seeking a career-building opportunity? The Lead | Process Capability position is now open for candidates interested in the Fresher Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
