Job Description
Job : Technology
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 5:42:52 AM
Unposting Date : Ongoing
The Role Responsibilities
Strategy
Responsible for identifying and implementing service improvement programs to improve the overall stability of the application. Identify areas of improvement in monitoring, housekeeping, and capacity planning to proactively avoid incidents.
Gather and review system metrics to perform trend analysis and constant improvement of support stability / service.
Processes
Manage potential high priority, Service at Risk, medium / high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA.
Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
Tracks the adherence to SLA's / OLA's.
People and Talent
Lead and promote cross-skilling and up-skilling within support teams.
Provide direction and steer to the PSS team.
Governance
Provide root cause analysis for Service at Risk medium / high severity issues, ensure all follow up action points are carried out.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
Chief Product Owners
Product Owners
Country CTMs
Tech delivery Leads
Other PSS Leads, teams (internal Hives, external hives)
Our Ideal Candidate
15 years working experience in banking.
Demonstrated analytical and problem-solving skills.
Demonstrated senior stakeholder management experience.
Working experience on complex systems and integrations.
Exposure and awareness about the infrastructure services and ability to analyse / escalate / discuss infrastructure and product issues.
Strong financial acumen to report, manage and reduce TPS costs.
Should have experience in working closely with the end users as well as critical stakeholders from country tech and Business.
Able to work individually with commitment toward R&R and possess continuous learning habit.
Working experience or exposure in high service availability environment and able to cope with uncertainty.
Responsible for managing the production related changes, releases, and rollouts with zero or minimal impact to the stability of the application.
Manage and escalate interface delays / availability, vendor product issues, etc as per agreed SLAs / OLAs.
Certification
ITIL, PMP, CSM
Role Specific Technical Competencies
SQL / Oracle / Database
Infra, Operating System, schedulers, Incident management tools
Banking domain
Java
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Chennai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 5:42:52 AM
Unposting Date : Ongoing
The Role Responsibilities
Strategy
Responsible for identifying and implementing service improvement programs to improve the overall stability of the application. Identify areas of improvement in monitoring, housekeeping, and capacity planning to proactively avoid incidents.
Gather and review system metrics to perform trend analysis and constant improvement of support stability / service.
Processes
Manage potential high priority, Service at Risk, medium / high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA.
Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
Tracks the adherence to SLA's / OLA's.
People and Talent
Lead and promote cross-skilling and up-skilling within support teams.
Provide direction and steer to the PSS team.
Governance
Provide root cause analysis for Service at Risk medium / high severity issues, ensure all follow up action points are carried out.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
Chief Product Owners
Product Owners
Country CTMs
Tech delivery Leads
Other PSS Leads, teams (internal Hives, external hives)
Our Ideal Candidate
15 years working experience in banking.
Demonstrated analytical and problem-solving skills.
Demonstrated senior stakeholder management experience.
Working experience on complex systems and integrations.
Exposure and awareness about the infrastructure services and ability to analyse / escalate / discuss infrastructure and product issues.
Strong financial acumen to report, manage and reduce TPS costs.
Should have experience in working closely with the end users as well as critical stakeholders from country tech and Business.
Able to work individually with commitment toward R&R and possess continuous learning habit.
Working experience or exposure in high service availability environment and able to cope with uncertainty.
Responsible for managing the production related changes, releases, and rollouts with zero or minimal impact to the stability of the application.
Manage and escalate interface delays / availability, vendor product issues, etc as per agreed SLAs / OLAs.
Certification
ITIL, PMP, CSM
Role Specific Technical Competencies
SQL / Oracle / Database
Infra, Operating System, schedulers, Incident management tools
Banking domain
Java
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Lead| PSS | AMI position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
