Job Description
Lead, Service and System Design
Docklands, Australia
Reference: 6753725
Opportunity to lead the design and implementation of mental health and suicide prevention services and capability building activities
Part time or full-time (0.8-1.0 FTE), Permanent role
Salary starting approx. $86,200.00K + superannuation + eligibility for salary packaging
Generous NFP salary packaging options up to $18,550
Docklands office location with option to work some days at home
The Lead, Service and System Design will be responsible for the development and implementation of activities relating to the design and iteration of commissioned services and programs. The lead will also be responsible for other agreed projects/initiatives as necessary. The role will report to and support the Manager, Service and System Design in ensuring the team meets their deliverables and drive improvements and best work practices.
This role will be required to engage and/or co-design with broad range of internal and external stakeholders including people with a lived experience of suicide or mental ill-health, community groups, consumers, service providers, commissioned providers and policy makers. The focus of this role is to ensure that the needs and experiences of community members are understood, valued, and are used to drive the work of the role and knowledge shared with other commissioning roles within the business unit and more broadly across NWMPHN.
The Lead must be comfortable with working through ambiguity, confident engaging with and presenting to community stakeholders and internal governance groups.
About Us
We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.
What are PHNs?
PHNs have been established with two key objectives:
increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
improving coordination of care to ensure people receive the right care in the right place, at the right time
A typical week may include:
Facilitating a co-design workshop with people who have lived experience, service providers, and internal stakeholders to inform a mental health service redesign project.
Collaborating with the service and system design team and an external design partner to develop prototypes, consumer journey maps and other design products
Meeting with project teams to track progress against key milestones, manage risks, and ensure alignment with timelines and budget.
Leading a team huddle to provide coaching, support professional development, and translate strategic goals into actionable work plans.
Preparing a reporting and presenting project updates to senior leadership or an advisory group.
Engaging with external stakeholders, including community groups and policy makers, to inform commissioning strategies and foster partnerships for integrated care initiatives.
We are looking for someone who has:
Understanding of the Australian and Victorian primary health care system, including understanding of stepped care mental health service delivery
Experience in the design and implementation of new projects in the healthcare sector
Experience in consulting and coordinating with multiple internal and external stakeholders
Understanding of the role of Primary health networks as commissioners for the delivery of primary health care
Demonstrated experience of successfully managing multi-stakeholder projects or programs, including experience working in clinical mental healthcare delivery (desirable)
Capacity to work both autonomously and in a team environment with an agile and fast paced mindset to achieve project milestones.
What's in it for you?
A friendly and supportive professional environment
Career progression opportunities
Great work-life balance (Hybrid options to work from home and in office)
Other Benefits:
Life Leave - up to 6 days of paid leave a year for cultural celebrations, family events, or your birthday
Generous paid parental leave for primary and secondary carers
Additional paid leave at Christmas/NY
Can apply for additional purchased leave (48/52)
Fun social club and health and wellbeing activities
The successful candidate will be required to undertake a National Police Check and Working with Childrens Check.
NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.
Applications Close: 05 May 2026
Docklands, Australia
Reference: 6753725
Opportunity to lead the design and implementation of mental health and suicide prevention services and capability building activities
Part time or full-time (0.8-1.0 FTE), Permanent role
Salary starting approx. $86,200.00K + superannuation + eligibility for salary packaging
Generous NFP salary packaging options up to $18,550
Docklands office location with option to work some days at home
The Lead, Service and System Design will be responsible for the development and implementation of activities relating to the design and iteration of commissioned services and programs. The lead will also be responsible for other agreed projects/initiatives as necessary. The role will report to and support the Manager, Service and System Design in ensuring the team meets their deliverables and drive improvements and best work practices.
This role will be required to engage and/or co-design with broad range of internal and external stakeholders including people with a lived experience of suicide or mental ill-health, community groups, consumers, service providers, commissioned providers and policy makers. The focus of this role is to ensure that the needs and experiences of community members are understood, valued, and are used to drive the work of the role and knowledge shared with other commissioning roles within the business unit and more broadly across NWMPHN.
The Lead must be comfortable with working through ambiguity, confident engaging with and presenting to community stakeholders and internal governance groups.
About Us
We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.
What are PHNs?
PHNs have been established with two key objectives:
increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
improving coordination of care to ensure people receive the right care in the right place, at the right time
A typical week may include:
Facilitating a co-design workshop with people who have lived experience, service providers, and internal stakeholders to inform a mental health service redesign project.
Collaborating with the service and system design team and an external design partner to develop prototypes, consumer journey maps and other design products
Meeting with project teams to track progress against key milestones, manage risks, and ensure alignment with timelines and budget.
Leading a team huddle to provide coaching, support professional development, and translate strategic goals into actionable work plans.
Preparing a reporting and presenting project updates to senior leadership or an advisory group.
Engaging with external stakeholders, including community groups and policy makers, to inform commissioning strategies and foster partnerships for integrated care initiatives.
We are looking for someone who has:
Understanding of the Australian and Victorian primary health care system, including understanding of stepped care mental health service delivery
Experience in the design and implementation of new projects in the healthcare sector
Experience in consulting and coordinating with multiple internal and external stakeholders
Understanding of the role of Primary health networks as commissioners for the delivery of primary health care
Demonstrated experience of successfully managing multi-stakeholder projects or programs, including experience working in clinical mental healthcare delivery (desirable)
Capacity to work both autonomously and in a team environment with an agile and fast paced mindset to achieve project milestones.
What's in it for you?
A friendly and supportive professional environment
Career progression opportunities
Great work-life balance (Hybrid options to work from home and in office)
Other Benefits:
Life Leave - up to 6 days of paid leave a year for cultural celebrations, family events, or your birthday
Generous paid parental leave for primary and secondary carers
Additional paid leave at Christmas/NY
Can apply for additional purchased leave (48/52)
Fun social club and health and wellbeing activities
The successful candidate will be required to undertake a National Police Check and Working with Childrens Check.
NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.
Applications Close: 05 May 2026
💡 Quick Summary
Seeking a career-building opportunity? The Lead, Service and System Design position is now open for candidates interested in the Work from home Jobs sector. This role in Docklands offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
