Job Description
2070055
Job Description
Job Title : Lead - Software Engineering - Production Support / SRE
The Purpose of This Role
We are looking for a highly motivated individual to support the Asset Management production and non-production environments. This position requires being detail oriented, creative, upbeat, self-motivated problem solver with the ability to analyze and apply broad range of technologies. The candidate must have good interpersonal skills and experience interacting with geographically diversified team.
The Team
Passionate on providing world class support to the Asset Management business, this individual will provide level 2 application and batch cycle which encompasses: business impact assessment via customer interaction, batch support, initial triaging and analysis of issue, possible remediation through data manipulation or application tools, and coordination of software fixes with the development teams in Non-production through Production. This is a fast paced, highly motivated, coordinated work environment and an outstanding opportunity to work with Fidelity Investments
The Value You Deliver
• Responsible for supervising and supporting Trading, Portfolio and Research applications and batch cycles for Asset Management business
• Drive incident management and resolution, identifying root cause and coordination of fixes
• Assess the business impact of outages and ensures accurate notification on critical issues
• Identify potential process improvements and opportunities to streamline procedures
• Point of escalation for outages, ensure timely cascade to Level 3 support as required to minimize business impact
• Ensure process is followed for the safe execution of production data management activities
• Application deployments and validations
• Enhancements and bug fixes
• Participate in on-call rotations
The Skills That Are Key To This Role
• SQL & PL/SQL - Expertise in writing and debugging skills on packages, stored procedures, functions & triggers
• Informatica or any similar ETL tool - Expertise in debugging workflow logs, session logs, understands mapping design flows
• Hands-on experience with Autosys/Control-M is a must
• Apache Tomcat & Java - Experience in supporting Java based applications
• Unix/Linux – Write Shell/Perl/Python scripting and programming experience
• Must have experience in support /developing applications in Cloud & EKS, AWS/Azure certified (preferred)
• Automation experience with Ansible/Python (preferred)
• Datadog experience in Design and development of Dashboard/Metrics
• DevOps experience in uDeploy/Jenkins (good to have)
• Experience in incident, change and problem management
• Ability to understand the business criticality of various applications as they relate to sophisticated business processes
• Familiarity with ITIL framework and/or Agile project management
• Strong analytical, reporting, and problem-solving skills
• Understanding of basic investment terms and practices is desirable
Behavioral
• Strong desire to improve technical and domain knowledge
• Must be flexible and have a growth mindset of learning and adaptability to change
• Standout colleague with good interpersonal skills (written/oral/listening/influencing)
How Your Work Impacts The Organization
Your support skills and performance will have a direct impact on our business partner’s ability to perform their day-to-day activities like Portfolio management, Trading and Research functions who handle millions of our customers’ investment with Fidelity.
The Expertise We’re Looking For
• 7 to 10 years of work experience
• B.E or MCA
Business Unit Overview – EI PS
Production Services (EI-PS) is a centralized support services organization in the Enterprise Infrastructure group of Fidelity. This organization was formed in March 2017 when support groups from various Fidelity business units were merged to form a centralized support organization. EI-PS supports 2000+ applications across Fidelity Investments. Services provided by the EI-PS organization include incident and deployment management, environment management, Middleware & Database Services, Mainframe operations, Release Services & Performance Engineering services.
Location: Bangalore – Manyata/EGL
Certifications
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at FidelityCareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at@[email protected] or call 800-XXXXXX++ for more information
Job Description
Job Title : Lead - Software Engineering - Production Support / SRE
The Purpose of This Role
We are looking for a highly motivated individual to support the Asset Management production and non-production environments. This position requires being detail oriented, creative, upbeat, self-motivated problem solver with the ability to analyze and apply broad range of technologies. The candidate must have good interpersonal skills and experience interacting with geographically diversified team.
The Team
Passionate on providing world class support to the Asset Management business, this individual will provide level 2 application and batch cycle which encompasses: business impact assessment via customer interaction, batch support, initial triaging and analysis of issue, possible remediation through data manipulation or application tools, and coordination of software fixes with the development teams in Non-production through Production. This is a fast paced, highly motivated, coordinated work environment and an outstanding opportunity to work with Fidelity Investments
The Value You Deliver
• Responsible for supervising and supporting Trading, Portfolio and Research applications and batch cycles for Asset Management business
• Drive incident management and resolution, identifying root cause and coordination of fixes
• Assess the business impact of outages and ensures accurate notification on critical issues
• Identify potential process improvements and opportunities to streamline procedures
• Point of escalation for outages, ensure timely cascade to Level 3 support as required to minimize business impact
• Ensure process is followed for the safe execution of production data management activities
• Application deployments and validations
• Enhancements and bug fixes
• Participate in on-call rotations
The Skills That Are Key To This Role
• SQL & PL/SQL - Expertise in writing and debugging skills on packages, stored procedures, functions & triggers
• Informatica or any similar ETL tool - Expertise in debugging workflow logs, session logs, understands mapping design flows
• Hands-on experience with Autosys/Control-M is a must
• Apache Tomcat & Java - Experience in supporting Java based applications
• Unix/Linux – Write Shell/Perl/Python scripting and programming experience
• Must have experience in support /developing applications in Cloud & EKS, AWS/Azure certified (preferred)
• Automation experience with Ansible/Python (preferred)
• Datadog experience in Design and development of Dashboard/Metrics
• DevOps experience in uDeploy/Jenkins (good to have)
• Experience in incident, change and problem management
• Ability to understand the business criticality of various applications as they relate to sophisticated business processes
• Familiarity with ITIL framework and/or Agile project management
• Strong analytical, reporting, and problem-solving skills
• Understanding of basic investment terms and practices is desirable
Behavioral
• Strong desire to improve technical and domain knowledge
• Must be flexible and have a growth mindset of learning and adaptability to change
• Standout colleague with good interpersonal skills (written/oral/listening/influencing)
How Your Work Impacts The Organization
Your support skills and performance will have a direct impact on our business partner’s ability to perform their day-to-day activities like Portfolio management, Trading and Research functions who handle millions of our customers’ investment with Fidelity.
The Expertise We’re Looking For
• 7 to 10 years of work experience
• B.E or MCA
Business Unit Overview – EI PS
Production Services (EI-PS) is a centralized support services organization in the Enterprise Infrastructure group of Fidelity. This organization was formed in March 2017 when support groups from various Fidelity business units were merged to form a centralized support organization. EI-PS supports 2000+ applications across Fidelity Investments. Services provided by the EI-PS organization include incident and deployment management, environment management, Middleware & Database Services, Mainframe operations, Release Services & Performance Engineering services.
Location: Bangalore – Manyata/EGL
Certifications
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at FidelityCareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at@[email protected] or call 800-XXXXXX++ for more information
💡 Quick Summary
Seeking a career-building opportunity? The Lead | Software Engineering | Production Support | SRE position is now open for candidates interested in the Software Developer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
