Lead Software Quality Analyst

Full job description
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our Lead Software Quality Engineer will lead a team of Quality Software Engineers assigned to a business vertical (B2B or B2C). They will be responsible for work prioritization. The incumbent will attend project kickoff meetings, assess risks associated with the work, plan and contribute to the work that is required for any release that involves/impacts the ticketing platform or axs.com site. Under the supervision of the Director, Software Quality Engineering, The Lead Software Quality Engineer will oversee all aspects of software quality to include: establishing metrics; applying industry best practices; and developing new tools and processes to ensure quality goals are met.

What Will You Do?

Lead a team of QA Analysts, providing direction, guidance and coaching.
Prioritize and estimate work assignments for the team and managing their deliverables
Drive QA planning and represent the QA function in sprint ceremonies, cross-team planning, and release planning.
Recommend and implement improvements to QA processes and automation practices.
Partner with DevOps to align testing with CI/CD pipelines and build automation capabilities.
Champion adherence to QA standards and best practices across teams.Advocates Quality Assurance standards
Develop testing tools and work with various stakeholders to ensure standard QA processes are implemented and followed.
Identify gaps in tools or processes and pilot new testing strategies and technologies.

What Will You Bring?

BA/BS Degree (4-year) (Advanced Degree Preferred) related technical field
5+ Hands-on experience in automated quality assurance / testing.
2+ years Experience with testing Web/UI, Mobile and REST-based APIs and Services.
2+ years Experience managing, coaching, mentoring others
Experience with both basic as well as advanced features and functions of Jira Bug tracking system
Has full understanding what API's are and is actively training more junior analysts and engineers on how test any existing or new APIs by referencing previously identified API testing strategy and guidelines.
Provides process improvement recommendations to the team.
Strong understanding of databases
Strong experience with the Test Case Management System TestRail and is able to create new and update existing Test Cases as well as Able to create Executable Test Runs
Strong hands-on experience with test automation tools such as Selenium WebDriver, Appium, SoapUI, Jmeter etc.
Proficient with writing complex SQL queries.

Pay Scale: $97,412.40-$117,746.53

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.


What's in it for You?

Extraordinary People – we're not kidding!
Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

Stage 1: 20-30 min virtual interview (Recruiter)
Stage 2: 30-min virtual Hiring Manager interview
Stage 3: 60-min virtual Team technical round
Stage 4: 30-min virtual Team Lead interview
This schedule may be subject to change.

More about AXS


AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/


More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, ****** orientation, marital status, veteran status, or disability status.


AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.


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