Lead Solutions Architect, Strategic Accounts

Job description

At Service Now, we're revolutionizing the way organizations work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.

Job Description

The Director, Solution Consulting for Service Now's strategic accounts and MUCE vertical will drive growth by ensuring an effective team of highly skilled technical pre-sales consultants. This role involves leading a team that delivers business strategy and thought leadership for Service Now and its ecosystem, driving cross-industry development and go-to-market strategies for innovative solutions with partners.

Main Responsibilities:

Developing and maintaining a motivated team of senior-level professionals

Recruiting pipeline management to meet future business demands

Assigning resources to joint solution development opportunities and evaluating progress against goals

Managing day-to-day activities such as resource scheduling conflicts, expense review, and activity reporting

Qualifications:

7+ years' experience in building or leading pre-sales or professional services organizations, preferably partner-aligned

Experience in leveraging AI into work processes, decision-making, or problem-solving

Ability to collaborate and interact at multiple levels, motivate and inspire a growing team, and prioritize resources

Able to articulate concepts with technical and non-technical audiences and manage change and ambiguity

About Us:

We approach our distributed world of work with flexibility and trust. As an equal opportunity employer, we welcome candidates from diverse backgrounds, including non-traditional paths. We strive to create an accessible and inclusive experience for all candidates.