Lead Solutions Architect- Token Management Implementation

Job description
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Headquartered in New York, our team is over 55,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title: SME - Solutions Architect - Token Management Implementation

BU/Segment: Banking / Analytics

Location: United Kingdom (Flexible hybrid 2-3 days/week in Bristol, Swindon, Cardiff offices)

Employment Type: Fixed Term Contract / Umbrella Contractor

Summary of the role:

This Subject Matter Expert role is pivotal in delivering a token-based payment system integration with Apple Pay and Google Pay. The successful candidate will lead the technical implementation of the Visa Token Management System, ensuring readiness and seamless functionality. This includes defining technical requirements, managing the implementation lifecycle, and driving product excellence through collaboration and data-driven decision-making.

As part of your duties, you will be responsible for:
• Define product technical requirements, API interfaces, and roadmaps.
• Lead cross-functional teams (Engineering, UX, Testing, etc.) using Agile methodology.
• Write detailed requirements for development teams.
• Perform launch activities, including integration support, guides, and training.
• Define and track KPIs to evaluate product performance and inform future roadmaps.
• Incorporate market and customer feedback into product development

Qualifications and experience we consider to be essential for the role:
• Deep expertise in token management systems and practical experience overcoming implementation challenges.
• Strong familiarity with API interfaces and Agile project leadership.
• Background in organisations such as Visa, Amex, WorldPay, or similar is highly desirable.
• Analytical skills with the ability to collaborate effectively with stakeholders.

Skills and Personal attributes we would like to have:
• Strong leadership and communication skills.
• Detail-oriented with the ability to manage complex technical requirements.
• Collaborative mindset to work across teams and integrate feedback into development.

As part of a leading global analytics and digital solutions company, you can look forward to:
• A competitive salary with private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, *** (including pregnancy, childbirth, or related medical conditions), ****** orientation, age, or disability status.
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
• To be considered for this role, you must already be eligible to work in the United Kingdom.