Target is an iconic brand, a Fortune 50 company and one of America’s
leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it
comes to communication—whether with guests or Target team members. From guest
service professionals and product designers to vendor managers and financial and
workforce management analysts, FRS comprises several key and high-visibility areas
that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and
satisfaction through exceptional service and support. And we foster a culture of
responsive, knowledgeable and committed service—from the inside out—through
enterprise services our people can count on.

Beyond our world-class service centers, there are many important challenges to be met
in other FRS teams like the FRS Operations and Product Team, which plays at the
intersections of process and technology, and Service Delivery Enablement which
develops comprehensive service delivery strategies for our service centers. FRS
Product Design manages and grows loyalty, frequency and other marketing programs
for all Payment Cards (RedCard, Gift Card). Our Bank Program and included credit risk
and compliance functions manage Merchandise Finance, Capital Finance, Expense
Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS
Accounting and Financial Operations, including Accounting and Control, Retail Bankcard
Services, Target Card Services, Fraud Prevention & Dispute Resolution.
As a WFM Lead Specialist, you will manage contacts and team member resources for
Target service centers.
Job duties may change anytime due to business needs
As a WFM Lead Specialist, you will manage contacts and team member
resources for Target service centers
You will use strong critical thinking and decision-making skills to ensure that
service level and productivity metrics are achieved
You will provide detailed communication, both written and verbal, throughout the
day to Workforce Management business partners and Service Center leaders
Responsibilities include managing service level performance for all service
centers by analyzing Intra-day volume trends, agent skills, and schedule
effectiveness to develop strategies to provide top level service
You will effectively execute contingency plans in the face of unexpected workflow
changes or contact arrival patterns and sharing out Workforce Management
system data with integrity and accuracy

REPORTING/WORKING RELATIONSHIPS:
Reports to the Manager WFM TII
Close partnerships with FRS Service Center, HQ & TII
SHIFT REQUIREMENTS:
Able to work early mornings, evenings, holidays, and weekends
45 Hours/Week with any two consecutive weekly offs
Rotational Shifts : 24/7
MINIMUM REQUIREMENTS:
Any graduate/four years college degree or equivalent with 2+ yrs of experience in Service Center or Work force management experience
Hands on experience with Real time and Scheduling
Excellent communication skill is required
Strong critical thinking and decision-making skills
Demonstrated ability to work independently, take initiative and handle multiple tasks
Strong technical skills, ability to work within multiple systems and proficiency MS
Ability to prioritize responsibilities, work under pressure and within time constraints
Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolution

Qualifications: