LEAD - TELECALLING SALES & GROWTH
Place of work
Central Delhi
Job details
Job description, work day and responsibilities
Job Description
About Times Internet
At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.
Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.
As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.
We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!
About The Business Units
EconomicTimes.com
EconomicTimes.com is India’s leading destination for students, business owners, mid and senior management professionals, academics, thinkers, and polity alike. Economictimes.com's reach among small enterprises, professionals, and the business community is unprecedented - 80% of time spent on business news in India is on ET. Over 50 million monthly unique users on the platform, 13+ million audiences on social handles and several million newsletter subscribers. ET shapes India Inc’s views and opinions. EconomicTimes.com is from the brand stable of Times Internet, India’s largest digital products company - seven of the ten netizens in India consume one or more of Times Internet products. Our products inform, entertain and enable 500 Mn+ internet users every month. Our product suite of over 35 brands includes EconomicTimes.com, ETMoney, and TimesofIndia.in, Eight regional news destinations, TechGig, Gaana, and MX Player, among others.
Role : Lead - Telecalling Sales & Growth
Location: Gurgaon (at vendor’s office) | Function: Sales & Operations | Team Size: 50 (to be scaled to 100+)
Do you believe sales success is driven as much by process design and performance insights as by the pitch itself?
We’re looking for a Sales Leader who can own and scale our telecalling-driven growth across key digital subscription products - Masterclasses by Economic TImes & Times of India (AI Masterclass for Business Professionals, AI Summer Camp for Students, Value & Valuation Masterclass), ET Prime, TOI+, and Times Health+. This is not a coordination role. This is ownership - from the quality of the pitch and the sharpness of data, to the speed of execution and the scale of outcomes.
???? What You’ll Drive
As The Head Of Telecalling Sales, You Will
• Own the telecalling sales funnel end-to-end, from agent productivity and lead handling to conversion strategy and process compliance.
• Be the growth engine behind our telecalling-led revenue, optimizing daily execution and unlocking higher ROI from every lead and agent.
• Shape the narrative and structure of every pitch - how our products are introduced, how objections are handled, and how value is communicated.
• Scale our current team of 50 agents to 100+, with performance-based segmentation and specialized training interventions.
???? Core Responsibilities
1️⃣ Daily Execution & Sales Process Excellence
Oversee daily operations at the vendor’s telecalling office in Gurgaon & Noida.
Be the single point of accountability for meeting and exceeding daily, weekly, and monthly conversion targets.
Ensure the CRM is updated with real call outcomes and lead journeys.
Align pitch delivery with product value - iterate scripts, refine objection-handling, and test call approaches with real-time feedback.
2️⃣ Performance Optimization & Team Scaling
Identify top performers and design skill-based lead routing.
Lead structured interventions for underperformers - coaching, training, and live call reviews.
Set up performance hygiene rituals: agent-level scorecards, call shadowing, motivational incentives, and real-time nudges.
Plan and implement a scale roadmap: 50 to 100 agents, structured in performance cohorts.
3️⃣ Insights to Action: Driving Growth with Data
Partner with MIS to extract lead quality, agent performance, and conversion trends.
Convert insights into decisions: Which campaigns work best? Which objections are rising? What changes should be made to pitches or lead flow?
Track lead aging, CRM discipline, and follow-up frequency to prevent drop-offs.
4️⃣ Vendor & Campaign Alignment
Ensure daily telecalling execution reflects the larger strategy and offers from ET Prime, TOI+, and Yoga.
Recommend operational tweaks: call time experiments, WhatsApp-first sequences, reallocation of high-intent leads, etc.
Work with Product & Marketing teams to sync telecalling messages with live campaigns and offer positioning.
???? Key Metrics You'll Be Measured On
Conversion Rates: Lead-to-sale % uplift
Agent Utilization: Reduced idle time, more productive hours
Lead Efficiency: Faster lead actioning, no wastage
Quality & Compliance: CRM accuracy, QA feedback loop implementation
Team Growth: Scalable team structure with improving per-agent productivity
???? Who You Are
5+ years of experience in sales & experience of handling telecalling team
Have worked with CRMs and know how to use data for action, not just reporting
Passionate about improving how sales is done - not just what’s being sold
Can coach, motivate, and uplift a team - even when you don’t directly manage them
Comfortable working in-office, 5 days a week and travel to Vendors office in Gurgaon & Noida
Prior experience in digital subscriptions, fintech, SaaS or edtech is a strong plus
???? Why This Role is Different
This isn’t about enforcing SOPs. This is about building a growth engine.
It’s about owning the sales experience from the first ring to the final conversion.
You’ll work alongside Product, QA, MIS, and Marketing teams - but your role is the heartbeat of our telecalling business.
⚡ TL;DR – This Role Is...
✅ A growth-focused execution role where you lead the charge in optimizing and scaling our telecalling channel
✅ A coaching & enablement role for telecalling teams - working with scripts, training, and incentives to drive performance
✅ A process architect role ensuring sales quality, speed, and alignment with business campaigns
❌ NOT a backend MIS/reporting role - that’s a support function, not your mandate
❌ NOT a passive vendor manager - you’re the one turning plans into performance
❌ NOT just sales ops - this is sales ownership at the frontlines
???? Think you’re ready to lead one of India’s most ambitious digital sales engines from the frontlines?
Apply now - we’re scaling fast and looking for someone who doesn’t just follow the playbook, but rewrites it.
Company address
You will be redirected to another website to apply.
Offer ID: #1115362,
Published: 2 weeks ago,
Company registered: 3 months ago
