Job Description
About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part ofProsusgroup, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Job title: Lead - Training & Quality Department: Sales CL Location: Bangalore Travel: PAN India Job Role: . Conduct new hire and refresher trainings for various channels of the Cashloans team . Design and implement CKTs & PKTs for the inhouse team and partner teams . Perform training needs analysis to identity triggers in the performance and also find gaps in the process . Develop training content and process documents in line with product, policy, and other stakeholders within the organization . Act as a process expert for first loans, repeat loans, and balance transfer loan covering all products of the organization . Work closely and coordinate with all the departments to drive improvement and innovation in the process . Liaise with the Training & Quality Manager to determine call quality and process improvements . Auditing calls, establishing timely reports and provide constructive feedback to all the agents . Conducting quality session & certification for existing and new hire agents . Monitor employee performance and report quality interventions Job Requirements: . Should have 2-3 years of experience as a Trainer or Quality Analyst preferably in a tele-calling process . Knowledge about Finance Industry and Personal Loans will be an added advantage . Graduate with a certification in Train The Trainers or Six Sigma preferably . Ability to work well under pressure in a dynamic environment . Strong ability to guide individuals toward goal achievement using sales, negotiation, teamwork, and motivation . Excellent communication - English and Hindi facilitation skills . Candidate should be open to travel PAN India About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders
💡 Quick Summary
Seeking a career-building opportunity? The Lead | Training Quality |Sales | Cash Loans position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.