Learning And Development Manager

Strategic Learning Leadership

• Develop a unified learning strategy that aligns with our organizational goals and brand values.

• Pivot training programs to achieve guest experience objectives, foster operational excellence, and adhere to brand audits.

• Drive the L&D agenda across multiple properties, tailoring initiatives to meet hotel-specific needs while maintaining consistency.

Program Design & Delivery

• Create property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills.

• Roll out mandatory training programs and ensure property-wise adherence and documentation.

• Foster Train-the-Trainer (TTT) sessions and build L&D capability within each hotel.

Talent & Leadership Development

• Identify high-potential talent and establish structured development programs for career progression and succession planning.

• Leverage leadership academies, supervisory development tracks, and mentoring frameworks across the group.

Monitoring & Evaluation

• Establish KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores).

• Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders.

• Benchmark industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning).

Compliance & Reporting

• Ensure statutory and brand audit compliance (e.g., POSH, fire safety, FSSAI, data privacy, hygiene).

• Maintain central L&D dashboards, training calendars, and learning impact reports for senior management.

Stakeholder Engagement

• Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance.

• Forge partnerships with external vendors, training institutes, and certifying bodies.