Job Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: Hybrid
*** This is a 12 month contract ***
Are you an innovative thinker, do you embrace change and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.
As a trainer, Learning & Development: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation so you will work in partnership with Team Leaders and trainers in other locations and lines of business to ensure consistency.
What you will be doing:
Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team
Applying accelerated and blended learning techniques in training
Identify individual learning styles and adjust facilitation accordingly
Conduct needs analyses to help determine appropriate training solutions
Design engaging training material and maintain its currency in accordance with changing business practice and procedures
Measure learner progress using appropriate testing, assessments and evaluations
Provide detailed feedback on new hire/learner progression
Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
Participate in business unit initiatives or projects as assigned by your manager
Identify and act on opportunities for continuous improvement
Stay current with industry trends on learning and development
Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions
What you need to succeed:
Disability case management experience
Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)
Exceptional interpersonal and communication skills both verbal and written
Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
Strong analytical and problem solving skills
Facilitation and presentation skills
Excellent time management and organizational skills
Ability to influence, negotiate and build effective working relationships
Ability to ask probing questions in order to obtain necessary information
Proven self-starter who is resourceful and curious
Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
Excellent judgement, uses common sense and is able to work independently with minimal direction
Is flexible to change and resilient to stressful situations
Experience using Adobe Connect
Training and coaching experience
Experience in accelerated learning principles
Experience with authoring tools (ex. Adobe Captivate, MS Publisher)
Willingness to travel
Bilingualism is an asset
What's in it for you :
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
Notes
Part of the interview process requires to create and present a 10 minut presentation on the subject of your choice , including materials to be given to the interlocutors.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
58,000/58 000 - 93,000/93 000
Job Category:
Training & Development
Posting End Date:
10/04/2026
Job Description:
Location: Hybrid
*** This is a 12 month contract ***
Are you an innovative thinker, do you embrace change and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us. In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.
As a trainer, Learning & Development: You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others. Our learning team is committed to providing quality, up to date and consistent training throughout our Canadian operation so you will work in partnership with Team Leaders and trainers in other locations and lines of business to ensure consistency.
What you will be doing:
Provide engaging on-site and remote training to new and existing staff for the Disability Case Managers team
Applying accelerated and blended learning techniques in training
Identify individual learning styles and adjust facilitation accordingly
Conduct needs analyses to help determine appropriate training solutions
Design engaging training material and maintain its currency in accordance with changing business practice and procedures
Measure learner progress using appropriate testing, assessments and evaluations
Provide detailed feedback on new hire/learner progression
Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends
Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current
Participate in business unit initiatives or projects as assigned by your manager
Identify and act on opportunities for continuous improvement
Stay current with industry trends on learning and development
Be an ambassador for Sun Life’s Client Experience Vision by modeling the way in all your interactions
What you need to succeed:
Disability case management experience
Advanced skill in the Microsoft product suite (Powerpoint, Excel, Word)
Exceptional interpersonal and communication skills both verbal and written
Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively
Strong analytical and problem solving skills
Facilitation and presentation skills
Excellent time management and organizational skills
Ability to influence, negotiate and build effective working relationships
Ability to ask probing questions in order to obtain necessary information
Proven self-starter who is resourceful and curious
Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels
Excellent judgement, uses common sense and is able to work independently with minimal direction
Is flexible to change and resilient to stressful situations
Experience using Adobe Connect
Training and coaching experience
Experience in accelerated learning principles
Experience with authoring tools (ex. Adobe Captivate, MS Publisher)
Willingness to travel
Bilingualism is an asset
What's in it for you :
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
Notes
Part of the interview process requires to create and present a 10 minut presentation on the subject of your choice , including materials to be given to the interlocutors.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
58,000/58 000 - 93,000/93 000
Job Category:
Training & Development
Posting End Date:
10/04/2026
💡 Quick Summary
Seeking a career-building opportunity? The Learning and development trainer position is now open for candidates interested in the Back Office Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
