Job Description
Job Description:
Job Title: Learning & Development Enabler
Location: Jaipur, India
Role Description
The KYC Standards Policy and Training Specialist would be joining the Global KYC Key Operating Standards (KOS) team. You will be responsible for the end-to-end training of New Hires on KYC topics as well as providing refresher on KYC topics for new and existing staff.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your Key Responsibilities
• Detailed and timely delivery of New Hire training
• Delivery of Checker certifications/ Executive Trainings/customised trainings with proficiency
• Deliver Byte-sized trainings to CLM employees as Refreshers on KOS subject matter changes
• Enhance Training offerings, including content and methods, and closer alignment with Ops Readiness/User Engagement teams
• Conduct coaching sessions to relevant teams at frequency matching with Quality Assurance (QA) findings
• To play the role of SME resolving queries as query redressal via emails & Floor support.
• Record & maintain 100% of Training records on C2L for audit purposes
• Partner with Onshore teams to work on E2E projects driven both for global & regional
• Identify and review innovative training solutions to improve learning experience and to drive efficiency. Roll out new training solutions
Your Skills and experience:
• Understanding of the KYC Key Operating Standards (KOS) and their application
• Implementation of KYC requirements and changes
• Interest in procedure design and delivery skills
• Capable to deliver end to end New Hires/Refreshers/Customised KYC training independently
• Flexible with respect to work timings
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
Job Title: Learning & Development Enabler
Location: Jaipur, India
Role Description
The KYC Standards Policy and Training Specialist would be joining the Global KYC Key Operating Standards (KOS) team. You will be responsible for the end-to-end training of New Hires on KYC topics as well as providing refresher on KYC topics for new and existing staff.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your Key Responsibilities
• Detailed and timely delivery of New Hire training
• Delivery of Checker certifications/ Executive Trainings/customised trainings with proficiency
• Deliver Byte-sized trainings to CLM employees as Refreshers on KOS subject matter changes
• Enhance Training offerings, including content and methods, and closer alignment with Ops Readiness/User Engagement teams
• Conduct coaching sessions to relevant teams at frequency matching with Quality Assurance (QA) findings
• To play the role of SME resolving queries as query redressal via emails & Floor support.
• Record & maintain 100% of Training records on C2L for audit purposes
• Partner with Onshore teams to work on E2E projects driven both for global & regional
• Identify and review innovative training solutions to improve learning experience and to drive efficiency. Roll out new training solutions
Your Skills and experience:
• Understanding of the KYC Key Operating Standards (KOS) and their application
• Implementation of KYC requirements and changes
• Interest in procedure design and delivery skills
• Capable to deliver end to end New Hires/Refreshers/Customised KYC training independently
• Flexible with respect to work timings
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
💡 Quick Summary
Seeking a career-building opportunity? The Learning Development Enabler position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
