JOB DESCRIPTION
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the FHR HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following: New Employee Orientation Train the Trainer Customer Service Training Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training Management Development Fire, Life and Safety Training Selling Skills Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Use FHR benchmarks to monitor success of training programs and amend your efforts accordingly. Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for: Management Trainees Work Experience Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental P&Ps
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conducted: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal
• External training programs attended: Who attended Number of people attended Duration of training Who trained Cost of delivery (including labor costs) Anticipated return on investment and/or training goal Liaise with other FHR Training Managers to share experiences and resources