Job Description
Manage all learning artifacts and programs seamlessly in the LMS system (Cornerstone on Demand) and LXP.
Act as the subject matter expert for Cornerstone On Demand and other LMS platforms.
Manage persona-based learning pathways and onboarding journeys, tying them to skill development.
Manage programs and reports within the LMS and LXP systems.
Implement and maintain AI-driven tools (e.g., AI Role Play in Cornerstone) to enhance learning engagement.
Generate and analyze reports on completions, feedback, test scores, and program impact.
Continuously evolve using AI tools and systems to improvise the learning experience and optimize the operations.
Tools
Internal AI tools; Cornerstone on Demand (LMS and LXP), Power BI for Reporting, Knowledge Management Systems, SharePoint, Microsoft Suite
What You’ll Do:
Uploads, publishes, manages, tests, and deploys all content within the LMS/LXP, including, but not limited to, online courses, tests, surveys, evaluations, documents, instructor-led training, and various forms of curricula.
Collaborates with cross-functional learning and development SMEs to determine effective methods to package and deploy various forms of training based on ease of use and completion requirements, as defined by the applicable business partner
Troubleshoots various technical issues that range from straightforward to complex, including functionality, connectivity, and access, and recommends and implements solutions
Be the Learning Management System (LMS) and Learning Experience Platform (LXP) subject matter expert. Know how the system works.
Manage Persona based learning pathsways and journeys including ondemand onboarding
Serve as a primary contact point and support for assigned training enrollment activities, including course enrollment, roster entry, and evaluation of learning events.
Liaison with the Systems and Tools team to handle any LMS-related issues.
Research and potentially resolve LMS functionality-related issues
Be responsible for Catalog Management to ensure online content in the course catalog is accurate and up to date and retired as needed
Answer user queries related to learning events/objects in the learning management system.
Implement and maintain use of AI Role Play tool in Cornerstone On Demand
Tie learning paths to persona Skills to create personalized learning for internal Associates
Provide reporting on completions, feedback, test scores, and impact where required
Communicate Launch of new learning programs to respective audiences
Leverage AI to continuousely improve efficiency and scalability of learning programs
What we are looking for:
5+ years of related experience in a functional training role with an emphasis on learning technology and administration
A bachelor's degree is highly desirable
Experience with LMS systems (such as SABA, Highspot, and Cornerstone) will be an added advantage
A basic understanding of adult learning, e-learning, and distance learning principles required
Knowledge of Cornerstone is a must, and other LMS platforms will be an added advantage.
Strong technical capability and experience in IT systems management are preferred
Experience with industry-standard publishing formats such as SCORM and AICC preferred
Advanced ability to work with Microsoft applications, especially Excel, PowerPoint, Word, Project, and Visio
Well-developed interpersonal and communication skills
Ability to solve problems and work across department boundaries independently
Ability to manage multiple projects and time
Must be highly organized, able to research and analyze information to make appropriate decisions
Experience with basic HTML and BI Reporting preferred
Understanding of the Kirkpatrick Model
Highly motivated and self-driven individual
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or protected veteran status.
Act as the subject matter expert for Cornerstone On Demand and other LMS platforms.
Manage persona-based learning pathways and onboarding journeys, tying them to skill development.
Manage programs and reports within the LMS and LXP systems.
Implement and maintain AI-driven tools (e.g., AI Role Play in Cornerstone) to enhance learning engagement.
Generate and analyze reports on completions, feedback, test scores, and program impact.
Continuously evolve using AI tools and systems to improvise the learning experience and optimize the operations.
Tools
Internal AI tools; Cornerstone on Demand (LMS and LXP), Power BI for Reporting, Knowledge Management Systems, SharePoint, Microsoft Suite
What You’ll Do:
Uploads, publishes, manages, tests, and deploys all content within the LMS/LXP, including, but not limited to, online courses, tests, surveys, evaluations, documents, instructor-led training, and various forms of curricula.
Collaborates with cross-functional learning and development SMEs to determine effective methods to package and deploy various forms of training based on ease of use and completion requirements, as defined by the applicable business partner
Troubleshoots various technical issues that range from straightforward to complex, including functionality, connectivity, and access, and recommends and implements solutions
Be the Learning Management System (LMS) and Learning Experience Platform (LXP) subject matter expert. Know how the system works.
Manage Persona based learning pathsways and journeys including ondemand onboarding
Serve as a primary contact point and support for assigned training enrollment activities, including course enrollment, roster entry, and evaluation of learning events.
Liaison with the Systems and Tools team to handle any LMS-related issues.
Research and potentially resolve LMS functionality-related issues
Be responsible for Catalog Management to ensure online content in the course catalog is accurate and up to date and retired as needed
Answer user queries related to learning events/objects in the learning management system.
Implement and maintain use of AI Role Play tool in Cornerstone On Demand
Tie learning paths to persona Skills to create personalized learning for internal Associates
Provide reporting on completions, feedback, test scores, and impact where required
Communicate Launch of new learning programs to respective audiences
Leverage AI to continuousely improve efficiency and scalability of learning programs
What we are looking for:
5+ years of related experience in a functional training role with an emphasis on learning technology and administration
A bachelor's degree is highly desirable
Experience with LMS systems (such as SABA, Highspot, and Cornerstone) will be an added advantage
A basic understanding of adult learning, e-learning, and distance learning principles required
Knowledge of Cornerstone is a must, and other LMS platforms will be an added advantage.
Strong technical capability and experience in IT systems management are preferred
Experience with industry-standard publishing formats such as SCORM and AICC preferred
Advanced ability to work with Microsoft applications, especially Excel, PowerPoint, Word, Project, and Visio
Well-developed interpersonal and communication skills
Ability to solve problems and work across department boundaries independently
Ability to manage multiple projects and time
Must be highly organized, able to research and analyze information to make appropriate decisions
Experience with basic HTML and BI Reporting preferred
Understanding of the Kirkpatrick Model
Highly motivated and self-driven individual
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or protected veteran status.
💡 Quick Summary
Seeking a career-building opportunity? The Learning & Development Specialist Int position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.