Learning Experience Director - Contact Centre & BPO

Ambitious training professionals looking for a new challenge will thrive in this dynamic leadership role.

**About the Role:**

This is a critical leadership position that drives high-impact learning initiatives across global contact centre operations.

**Key Responsibilities:**

Design and implement comprehensive training strategies to meet business objectives

Lead a team of trainers and instructional designers to deliver results

Leverage technology to enhance the learning experience and measure ROI

Collaborate with stakeholders to align training with business objectives

**Requirements:**

Proven track record of success in training and development, with a minimum of 10 years' experience

Strong expertise in instructional design, adult learning principles, and training ROI measurement

Experience working in contact centre/BPO setups, particularly in US Healthcare

Excellent leadership, communication, and stakeholder management skills