Learning Operations Specialist

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Job Description
At bp, we’re reimagining energy for people and our planet. We have a bold ambition to be a Net Zero company by 2050 or sooner, and help the world get to Net Zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) center in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS center will drive ground breaking digital solutions and agile ways of working.

Learning Services (LS) is part of People & Culture (PC&C), sitting within O&A reporting into the Regional Service Owner (RSO), who supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) strive to provide a positive colleague experience.

Working together with our global learning teams, Learning Services is responsible for learning implementation, the ‘silent’ end-to-end delivery of training internally and providing support and record maintenance for external training. Day to day activity is managed through our systems; Salesforce and Cornerstone on Demand (CSoD).

The Learning Enablement Analyst position is responsible for the end-to-end management of logistical and delivery activity in line with the Learning Value Chain (LVC); ensuring that all tasks associated with the smooth running with the set-up, planning, training session and record maintenance, are performed to a high standard and within the agreed timeframe. This role reports directly to the Learning Services Lead.

Key Accountabilities and challenges:
• Responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and bring up risks and issues, providing potential solutions to mitigate.
• Scheduling Trainers and Faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.
• Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous ‘met requirements, including budget, when confirming choice.
• Timely ordering of training materials, arrangement of special training requirements, including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.).
• Administer sessions, finishing the session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp’s learning management system (Cornerstone) are updated accurately and within agreed timeframes.
• Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session – following up for invoicing within agreed timescales.
• Responsible for maintaining the absolute accuracy of the information given on Salesforce and Cornerstone.
• Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.
• Ensure clear and accurate communication with all learning agencies via Salesforce, within agreed timescales i.e., provide full customer service to learners, stakeholders, vendors, and colleagues through strong case management practices.
• Engage with the wider team, suggesting better ways of working, demonstrating a commitment to continuous improvement and aid in updating global documentation.
• Champion and support Learning Services and P&C Services + Solutions initiatives, knowing the latest with P&C communications.
• Support the preparations for the annual ISO 9000 accreditation by reviewing and updating the process of documentation and actively participating in the audit itself.

Essential Education & Experience:
• Graduate degree or equivalent experience
• Understanding of the learning life cycle model
• Minimum of 3 years of experience in learning services or HR shared services
• LMS/ CSOD

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, ****** orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

SHIFT TIMINGS - 6:30PM - 3:30AM

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, ****** orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.