Learning Specialist II

Full job description
Location: Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Toronto, ON, CA
Req ID: 4748+
Jobs by Category: Health
Job Function: Clinical / Medical
Status: Full Time
Schedule: Regular
If you're passionate about empowering others through learning and want to contribute to revolutionizing healthcare access in Canada, we want to hear from you!


Our team and what we'll accomplish together:



Contribute to the growth and development of TELUS Health MyCare, a leading virtual healthcare service that provides Canadians with convenient access to clinicians through their smartphones
Design and deliver interactive training programs for team members, both virtually and in-person, to enhance their skills and knowledge
Lead the onboarding process for new team members, ensuring they are well-equipped to excel in their roles
Develop and maintain comprehensive documentation of internal processes and contribute to the upkeep of our internal knowledge site
Create engaging and effective training materials, including presentations and step-by-step guides, that simplify complex technical systems and business concepts
Implement change management strategies for large frontline teams, supporting the continuous improvement of our services
Collaborate with various stakeholders to identify training needs and develop targeted learning solutions
Support TELUS Health MyCare's mission to improve Canadians' access to healthcare through innovative digital solutions

What you'll bring:



Proven experience in a learning/teaching environment, preferably in a healthcare or technology setting
Strong technical skills and problem-solving abilities, with a talent for troubleshooting and providing clear explanations
Excellent organizational skills, with the ability to prioritize work, manage multiple projects, and handle ad-hoc requests efficiently
Outstanding communication skills, both verbal and written, with the ability to adapt your style for different audiences
Strong presentation and public speaking skills for delivering engaging training sessions and creating impactful training decks
Experience in change management, particularly with large frontline teams
Ability to translate complex technical information into clear, concise, and easy-to-understand content
Proactive approach to identifying and addressing knowledge gaps within the organization
Collaborative mindset, with the ability to work effectively with cross-functional teams
Adaptability and flexibility to thrive in a fast-paced, evolving digital healthcare environment
Bilingualism (English and French) is considered an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $55,000-$83,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-1+.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Canada
British Columbia
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