Job Title : Legal Application Functional Lead

Location : Pune

Role Maturity : 5 years of functional and end-to-end workflow experience on legal enterprise applications like :

Legal : Onit ELM, OnIT-FCC Onit Legal Hold, Onit POA, iManage, Anaqua, Nimity, TrustArc, WebTMS etc.

Compliance : Bridger XG, Spirit Case IQ etc.

Security : GardaWorld, Lenel OnGuard or any other

Property Management : Cloudbooking or any other

Education Background : LLB, Legal application with certification

Certification : Candidate with certification in one of the Legal & Compliance platforms such as Lenel, Onit, etc.

Roles and Responsibilities :
• End-to-end legal application workflow and function support
• Ensure the key applications are functional without compromised user experience
• Work directly with business users to track and report a functional / production / operational incidents
• Use established best practices to ensure timely and successful legal application function support
• Excellent understanding of legal application and legal research as demonstrated by a good level of relevant practical experience
• Function workflow troubleshooting and escalate alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests and incidents
• Progress issues and provide relevant information for troubleshooting or clarification
• Identify opportunities for process improvement and contribute to departmental initiatives
• Responsible for improving and documenting processes around application support
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
• Understanding of Agile methodologies
• Excellent troubleshooting skills

Additional Skills :
• Proactive mindset in resolving business and functional problems
• Ability to understand, adapt and work with diverse customer requirements and processes.
• Ability to pick new concepts and skills up quickly
• Able to communicate efficiently with customers across geo
• Should be able to work independently
• Keen to understand services in scope and conducting related quality checks / analysis
• Proficient in using MS Office suite and features
• Understand workflows and operating procedures
• Analytical and review skills
• Able to prioritize the activities or task and understands business impact
• Able to manage multiple tasks often with competing deadlines
• Team Player with readiness to learn
• Excellent verbal / written Communication Skill.
• Flexible to work in shifts as per business requirements

If you are interested in exploring this new opportunity, please connect with me or send your resume to [email protected]