Job Description
ob description
Job Title: Legal Applications Support Analyst (L2 Support)
Location: Pune, India( Yeravda )
TECHNO – FUNCTIONAL ROLE
• Troubleshoots, resolves tickets and communicates the solution via the support system provided.
• Analyze, Answer and provides quality checks for incoming tickets from end users and routes them appropriately.
• Translate issues from user perspective to a technical language that can be addressed by any L3 / developer/3rd Party vendor.
• Assists in testing of new application functions, releases, and features.
• Will provide mostly technical support, but it is important to have a good functional understanding as well.
• Produces weekly and monthly metric reports and trends on incoming tickets.
• Provides governance to ensure tickets are fixed on time and sends reminders when needed Tracks incoming & outstanding ticket closure and burn down rates
Essential Qualifications
• Bachelor¹s or Master’s degree in Computer Science or related field
• 3-5 Yrs. Experience in L1/L2 support role (Combined)
• Excellent communication, verbal and written skills
• Key competencies
• Knowledge of IT Service Management processes is required.
• Good working knowledge of SQL.
• Understanding Low Code No Code Platforms and experience in supporting them.
• Legal Function knowledge will be plus.
• Application Development Knowledge in one or more current platforms and technologies (C++, .NET, Java, HTML5, JavaScript) on deployment environments such as Windows OS, Linux on premise and/or Cloud
• Other skills and abilities
• Ability to work in global distributed setting without supervision
• Self-driven, Proactive, Systems Thinking
• Able to think logically and analyze complex problems
• Pays close attention to details
• Creative and innovative problem solver
• Open to travel abroad and in India
Job Title: Legal Applications Support Analyst (L2 Support)
Location: Pune, India( Yeravda )
TECHNO – FUNCTIONAL ROLE
• Troubleshoots, resolves tickets and communicates the solution via the support system provided.
• Analyze, Answer and provides quality checks for incoming tickets from end users and routes them appropriately.
• Translate issues from user perspective to a technical language that can be addressed by any L3 / developer/3rd Party vendor.
• Assists in testing of new application functions, releases, and features.
• Will provide mostly technical support, but it is important to have a good functional understanding as well.
• Produces weekly and monthly metric reports and trends on incoming tickets.
• Provides governance to ensure tickets are fixed on time and sends reminders when needed Tracks incoming & outstanding ticket closure and burn down rates
Essential Qualifications
• Bachelor¹s or Master’s degree in Computer Science or related field
• 3-5 Yrs. Experience in L1/L2 support role (Combined)
• Excellent communication, verbal and written skills
• Key competencies
• Knowledge of IT Service Management processes is required.
• Good working knowledge of SQL.
• Understanding Low Code No Code Platforms and experience in supporting them.
• Legal Function knowledge will be plus.
• Application Development Knowledge in one or more current platforms and technologies (C++, .NET, Java, HTML5, JavaScript) on deployment environments such as Windows OS, Linux on premise and/or Cloud
• Other skills and abilities
• Ability to work in global distributed setting without supervision
• Self-driven, Proactive, Systems Thinking
• Able to think logically and analyze complex problems
• Pays close attention to details
• Creative and innovative problem solver
• Open to travel abroad and in India
💡 Quick Summary
Seeking a career-building opportunity? The Legal Application Support Analyst position is now open for candidates interested in the Legal Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.