Job Description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We're looking to hire a Legal Counsel to join our Public Affairs & Regulatory team. We sit within the wider Trust team, and you'll play an essential role in setting a higher standard of trust online. You'll be involved in a diverse range of responsibilities, working to ensure that consumers, business, regulators, and other external stakeholders trust in our platform's content, and in our commitment to doing the right thing.
Your primary focus will be to help maintain Trustpilot's reputation as a trusted and compliant platform, effectively navigating the challenges of an increasingly complex regulatory environment.
What you'll be doing:
Monitoring, reviewing and analysing new laws and regulations in a range of areas, including online safety, digital content and consumer protection in our key markets, such as the UK, the EU and the US
Ensuring streamlined implementation of new legislative requirements and maintenance of regulatory obligations, along with legal support and analysis on an ad hoc basis
Identifying and recommending strategic improvements, based on your developed knowledge of Trustpilot's product and operations, designed to ensure our products and services are trusted by our customers and meet all legal requirements
Independently forming well-reasoned and pragmatic recommendations for action, based on detailed analysis of ambiguous legal issues
Delivering clear and actionable items for stakeholders, translated from complex legal and regulatory language, including supporting teams across the business with easily understandable external messaging
Establishing an environment of 'Trust By Design', by providing effective direction, support and challenge to product, design and engineering teams
Supporting the Public Affairs team on advocacy initiatives, including assisting with: consultation responses to regulators and policymakers, drafting amendments to legislative proposals, determining policy positions on regulatory issues and working with our industry membership groups
Who you are:
You have a right to practice law in either Scotland, England & Wales or Denmark, with 3-6 years' post-qualification experience
Experience operating in a non-contentious regulatory role, collaborating with product and engineering teams to deliver customer-focused products
Comprehensive legal technical skills: Expert analytical, drafting negotiation and communication skills
Growth mindset: Desire for continuous learning and experimentation, with an openness to new ideas
Bias for action: A focus on outcomes, as opposed to outputs
Work at pace: Ability to deliver multiple tasks and competing deadlines, whilst maintaining accuracy
An enthusiasm for regulatory issues and helping internal stakeholders to understand them
Desirable extras:
Experience in an in-house role in the technology sector (or a regulated industry)
Knowledge of the European, UK and US regulatory framework relevant to online platforms or technology services
An interest in politics and current affairs, keeping your finger on the pulse of the regulatory environment
What's in it for you:
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-SH1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, ****** orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.
We're looking to hire a Legal Counsel to join our Public Affairs & Regulatory team. We sit within the wider Trust team, and you'll play an essential role in setting a higher standard of trust online. You'll be involved in a diverse range of responsibilities, working to ensure that consumers, business, regulators, and other external stakeholders trust in our platform's content, and in our commitment to doing the right thing.
Your primary focus will be to help maintain Trustpilot's reputation as a trusted and compliant platform, effectively navigating the challenges of an increasingly complex regulatory environment.
What you'll be doing:
Monitoring, reviewing and analysing new laws and regulations in a range of areas, including online safety, digital content and consumer protection in our key markets, such as the UK, the EU and the US
Ensuring streamlined implementation of new legislative requirements and maintenance of regulatory obligations, along with legal support and analysis on an ad hoc basis
Identifying and recommending strategic improvements, based on your developed knowledge of Trustpilot's product and operations, designed to ensure our products and services are trusted by our customers and meet all legal requirements
Independently forming well-reasoned and pragmatic recommendations for action, based on detailed analysis of ambiguous legal issues
Delivering clear and actionable items for stakeholders, translated from complex legal and regulatory language, including supporting teams across the business with easily understandable external messaging
Establishing an environment of 'Trust By Design', by providing effective direction, support and challenge to product, design and engineering teams
Supporting the Public Affairs team on advocacy initiatives, including assisting with: consultation responses to regulators and policymakers, drafting amendments to legislative proposals, determining policy positions on regulatory issues and working with our industry membership groups
Who you are:
You have a right to practice law in either Scotland, England & Wales or Denmark, with 3-6 years' post-qualification experience
Experience operating in a non-contentious regulatory role, collaborating with product and engineering teams to deliver customer-focused products
Comprehensive legal technical skills: Expert analytical, drafting negotiation and communication skills
Growth mindset: Desire for continuous learning and experimentation, with an openness to new ideas
Bias for action: A focus on outcomes, as opposed to outputs
Work at pace: Ability to deliver multiple tasks and competing deadlines, whilst maintaining accuracy
An enthusiasm for regulatory issues and helping internal stakeholders to understand them
Desirable extras:
Experience in an in-house role in the technology sector (or a regulated industry)
Knowledge of the European, UK and US regulatory framework relevant to online platforms or technology services
An interest in politics and current affairs, keeping your finger on the pulse of the regulatory environment
What's in it for you:
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice
Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-SH1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, ****** orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.
💡 Quick Summary
Seeking a career-building opportunity? The Legal Counsel - Public Affairs & Regulatory position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
